New iPod Touch without Retail Packaging or Was it a Refurb?

The iPod that you bought was New and came directly from the Apple store -Known as a product replacement. I know this because I too am a vendor online and sell the similar items that your vendor sold you. Apple parts are not available and even Apple does not replace parts on iPods, they have always just given their customers a brand new replacement. Hope that helps!

No sorry. I am the iPod SuperStore and the green sticker we put on the iPod was to allow our buyers to know that we are responsible for the iPod and we would work with Apple on our buyers behalf if it it was defective for any reason. Apple gives us 90 days on anything we get directly from them, and we like to provide our buyers with an ease of working with us , knowing we are dependable. The iPod was new at the time of this persons purchase .

Thank you,

Robin

4 years late to the party, it seems.

4 years too late with an explanation, it seems, also.

Not much you can do to help the OP, now, OR did you help this OP at the time?

I wouldn't buy an Apple product from you, EVER!!!

Especially given the fact that the "new" Apple products you are selling are no longer covered under the free one year of AppleCare with no way for the buyer to get any additional AppleCare warranties.

I'm going to check your ratings on Amazon, just for my future knowledge and reference about your online store and relationship with Amazon.

Your response here is too little waaaay toooo late!

The truth is , I never saw this post until yesterday. And because we have so much success on Amazon, ebay, Sears and Bonanza ( other ecommerce sites) we tend not to consume ourselves with the negative which is everyones right to post. If you dont know our sources and how we do business , you dont have any right to assume its refurbished. The buyer never came to us directly . Why would he/she just blast negative information instead of contacting us to resolve? If there was such a concern, why would one keep it? It apparently worked or I am sure we would have heard about that as well. It was New and it was in Factory Plastics, but either in a white box or possible not. We always have allowed for returns/exchanges and always help our buyers. Sounds like more of a bully then one who is concerned with knowing the truth. And if Apple handed the buyer the same exact product in the same exact packaging, you would not question it. The truth is-thats where they came from Direct from Apple! I respect your opinion to not need to buy from our company, but our reputaion on Amazon, ebay etc is pretty good. We learned that you cant please everyone, there is always going to be someone who no matter what you do , will never be happy. For those, we are sorry. We try our hardest, we are truthful and human. And when we go to bed, we know weve done the best job possible to help our buyers. But for the rest of our buyers who have put their trust in us for 8 years and running, Thank you for the Support and all the positive feedback. Its much appreciated!

As for the question about Apple Care. The product they bought was an older model and Apple stopped selling this model at the time of the purchase from our company.. At the time, it was covered with a 90 Day Warranty either through us or through Apple. The green sticker on the product was to help the buyer know where to go and that we were willing to make an exchange an easy process if an exchange was necessary. Lots of times Apple products dont work directly out of the box, in retail packaging or not. They make so many, sometimes they get bad parts and effects even the new stuff sold at the Apple Stores. Again, I am not asking you to become a buyer from my company. I am merely defending our companies reputation. And perhaps make even any additional buyer think twice about the person who posts discontent , but never reached out to the company directly. That person is a bully . They have no legs to stand on in our eyes. If a problem arose or they questioned something they bought from us, they should have contacted us but never did. There was no way to help them.

Okay, then.

I understand.

I'll check your store out and reviews and ratings when I get some time.

It was either repackaged (and probably used) or a refurbished unit. Apple does not sell new stock in anything other than their normal retail packaging. If the seller claimed that the iPod was completely new, they were probably lying. Buy only from authorized Apple resellers or Apple themselves or you risk being scammed again.

Regards.

iPod SuperStore is pushing total horsehockey. They claim that the iPod is new, but then state in response to a similar complaint on Amazon that the warranty is through them, not through Apple. If it were new, Apple would warranty it, so they're absolutely lying.