4 Replies Latest reply: Jan 21, 2013 5:32 PM by Toina Scentz
Toina Scentz Level 1 Level 1

Hi- My Macbook pro 13" is not charging and displaying the ( not charging ) sign evenif it is in the power source & adapter. Have tried all the dim all display lights and close unsed applications ( except not too sure about the close running applications)

Please help ?


MacBook Pro (13-inch, Mid 2012)
Solved by Shootist007 on Jan 18, 2013 1:42 PM Solved

Since this is a 2012 model Mac then it is NEW. You should call Apple and see about taking it in for service. If the power, AC, adapter is connected to a Known Working electrical out let and then connected to the Mac and the Mac is not charging there is a hardware problem with either the Mac or the AC power adapter and onlyu Apple can fix or replace whatever is broken.

Reply by Shootist007 on Jan 18, 2013 2:10 PM Helpful

Does the light come on in the power connector that connects to the Mac? If not then it is not getting any power. That light is either Green or Amber. Green for fully (and or Almost Fully) charged and Amber when the system is charging the battery. No light means the AC adapter is either not getting any power from the Wall Outlet or the AC adapter or the Mac is broken. In either of the last 2, broken AC adapter or broken Mac, you can replace the AC adapter yourself but if it's the Mac then only Apple can fix that.

 

Not much troubleshooting to do. You either don't have power to the AC adapter or the AC adapter is broken or the Mac is broken. It is one of those 3 things.

All replies

  • Shootist007 Level 6 Level 6

    Since this is a 2012 model Mac then it is NEW. You should call Apple and see about taking it in for service. If the power, AC, adapter is connected to a Known Working electrical out let and then connected to the Mac and the Mac is not charging there is a hardware problem with either the Mac or the AC power adapter and onlyu Apple can fix or replace whatever is broken.

  • Toina Scentz Level 1 Level 1

    Thanks for reply. The only problem is I dont have an Apple store in my country (Seychelles), and I bought this from the US.

    I need to read all the troubleshoot and see if can fix it, have also sent a system report to Apple.

    tHKS

  • Shootist007 Level 6 Level 6

    Does the light come on in the power connector that connects to the Mac? If not then it is not getting any power. That light is either Green or Amber. Green for fully (and or Almost Fully) charged and Amber when the system is charging the battery. No light means the AC adapter is either not getting any power from the Wall Outlet or the AC adapter or the Mac is broken. In either of the last 2, broken AC adapter or broken Mac, you can replace the AC adapter yourself but if it's the Mac then only Apple can fix that.

     

    Not much troubleshooting to do. You either don't have power to the AC adapter or the AC adapter is broken or the Mac is broken. It is one of those 3 things.

  • Toina Scentz Level 1 Level 1

    Hi thanks. The light stays on amber, for me to use it just have to keep it plugged in to AC adapter power source. I have ordered a new battery but thankfully I can still use it. Strange though as it is only 3 months old ;-) and I wasn't using it much as I was more into my iphone5. Kinda ***** as it is really costly!!!!

    Thnaks again.