1 Reply Latest reply: Jan 18, 2013 2:46 PM by Kappy
adriennefromak Level 1 Level 1 (0 points)

I have already authorized 4 computers over the past seven or so years.  I just got a new computer that I am trying to authorize, but itunes is refusing to allow me to use my previously purchased songs or videos.  Also, I cannot purchase anything new.  Driving me nuts.

  • Kappy Level 10 Level 10 (238,735 points)

    Authorization and Deauthorization

     

    See iTunes Store- About authorization and deauthorization for Macs.

     

    See How to Authorize or Deauthorize iTunes | PCWorld for Windows.

     

    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it.

     

    iTunes Store Menu.png

     

    More On De-authorizing Computers (contributed by user John Galt)

     

    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.

     

      1. Open iTunes on a computer

      2. From the Store menu, select "View my Account..."

      3. Sign in with your Apple ID and password.

      4. Under "Computer Authorizations" select "De-authorize All".

      5. Authorize each computer you still have, as you may require.

     

    You may only do this once per year.

     

    After you "de-authorize all" your authorized computers, re-authorize each one as required.

     

    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.