4 Replies Latest reply: Jan 19, 2013 3:29 AM by mnzgpl63
mnzgpl63 Level 1 Level 1 (0 points)

I have problem ordering book. It is the first time then order book with Aperture. With iPhoto I never had this problem.

 

 

First: My appleid does not allow me to make order, I always get an error 'Try again later' but when work?

 

Second: After had used an  other appleid (other family member) and order print started to upload images the system stuck and need to shutdown my macbook press the start botton.

 

Someone can help me?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • léonie Level 9 Level 9 (69,545 points)

    First: My appleid does not allow me to make order, I always get an error 'Try again later' but when work?

    This may be caused by the tightened security requirements for your Apple ID. Apple now requires, that the answers to your security questions are at least six characters long, also the password must not be too simple. See the guidelines here:

     

         Apple ID: Tips for protecting the security of your account

     

    If your password and security questions do not match these rules, reset them at My Apple ID.

     

    Second: After had used an  other appleid (other family member) and order print started to upload images the system stuck and need to shutdown my macbook press the start botton.

    This may happen, if one of the image files cannot be rendered. Is the preview of your book o.k., when you use the preview-book button on the order page?

     

    Regards

    Léonie

  • mnzgpl63 Level 1 Level 1 (0 points)

    Thanks for your quick reply,

     

    I reset my security questions and the first issue has been  fixed but ...

     

     

    The book preview was ok

    The prepare was ok

    After done and the uploading started all Mac freeze and I do not understand if working.

     

    I see that it's difficult to find where the problem is.

     

    Ps: this time I also use an other Mac (Mac mini) but the result its the same.

  • léonie Level 9 Level 9 (69,545 points)

    Are theer messages in the Console window?

     

    If it happens on two different macs, it may be a problem with one of the images in the book.

  • mnzgpl63 Level 1 Level 1 (0 points)

    You r right,

     

    There are a lot messages in system.log

     

    Giove:log paolo$ less system.log | grep Aperture

    Sep 21 21:13:24 Giove sandboxd[3406] ([3398]): Aperture(3398) deny mach-lookup com.apple.KernelExtensionServer

    Dec 22 12:00:45 Giove xpchelper[152]: restored permissions (100644 -> 100744) on /Users/paolo/Library/Containers/com.apple.Aperture/Container.plist

    Jan 19 10:34:42 Giove sandboxd[1302] ([1009]): Aperture(1009) deny mach-lookup com.apple.KernelExtensionServer

     

    A lot of this:

     

    Jan 19 10:39:48 Giove Aperture[1009]: CGBitmapContextCreate: unsupported parameter combination: 64 floating-point bits/component; 256 bits/pixel; 3-component color space; kCGImageAlphaPremultipliedLast; 32 bytes/row.

    Jan 19 10:39:48 Giove Aperture[1009]: CGContextTranslateCTM: invalid context 0x0

    Jan 19 10:39:48 Giove Aperture[1009]: CGContextDrawImage: invalid context 0x0

     

     

    How can I find the images with problem?