3 Replies Latest reply: Jan 24, 2013 1:54 PM by Cesar Gonzalez
MisterE5 Level 1 Level 1 (0 points)

I turn on the do not disturb feature but my phone still rings normally.

Why advertise it and have it on your products?

What is being done wrong?

iPhone 4S, iOS 6.0.2
  • gail from maine Level 6 Level 6 (16,200 points)

    You are aware that the Do Not Disturb function only works when your screen is locked, correct?



  • MisterE5 Level 1 Level 1 (0 points)

    It's was locked but still rings in do not disturb mode.

    I guess all apple products can't be perfect.

  • Cesar Gonzalez Level 1 Level 1 (0 points)

    I think your Favorites List is automatically set as an exception list for Do Not Disturb, so their calls will ring through even while your screen is locked (but other alerts are still suppressed).  You can go to:


    Settings > Notifications > Do Not Disturb > Allow Calls From > and see if there's a group enabled.


    You can set any self-made group, your favorites list, or your whole contacts list as exceptions. 


    This could be why your phone is ringing even while the screen is locked. Hope this helps.