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can not find my rentals

can not find my movie rentals

MacBook Air, OS X Mountain Lion (10.8.2)

Posted on Jan 18, 2013 11:51 PM

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15 replies

Nov 30, 2013 6:22 PM in response to petrafromdc

New to Apple so this maybe already widely known but I was under the impression that if I rented movies at the itunes store on my mac they would then be visible when logged into my account on Apple TV. After talking to support this is not the case. Once rented on your mac you can only then view them by using the airplay feature through the mac.


Hope this helps any newbies like me...

Mar 13, 2014 3:29 PM in response to maryabbru

Oh, I am about to give up,on renting from iTunes ever again

i had two movies rented that never downloaded

When I was able to get to them through the video app by clicking on a non-descript gray square, I got a message saying I had already rented the movie but, never downloaded it

i did read some of this thread and tried to find them under downloads in the iTunes app but, neither showed up

i was finally able to get a callback from Apple support snd the guy told me a refund would show up for them

i just needed to rer-rent them again from the store

That worked for one

The second I still have not been able to watch I tried renting it again twice but, still the same message that I have already rented the movie but, it hasn't been downloaded

Yeah, I know now what do I do? i have wasted too much time and money trying to watch two movies over the last monthMy frustration level is high I am using an i Pad2 with iOs 7.01

Neither showed up

Mar 15, 2014 1:40 AM in response to petrafromdc

I have not had this happen before. Although I have only rented a few movies. I rented one movie started watching it 15 minutes into the movie it stopped. It is not in my library on my mac computer. The library says you have no purchased movies. However my account records the name and that I have paid for it. The So I tried another movie. This one was on special I wasn't going to waste more money. Started watching it and ten minutes into the movie it stopped. Same thing. It is not saved in my library on itunes, you have no purchased movies. My account says I have paid for it. As I can start watching movies immediately due to the speed of my connection while they are downloading. I am wondering if the downloading just stops??? do I have to ring apple support and ask for a refund? It is beyond frustration. I won't be renting or purchasing movies from itunes again unless I can get a guarantee you get what you purchase.

can not find my rentals

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