3 Replies Latest reply: Jan 20, 2013 12:03 PM by Barney-15E
dphall05 Level 1 Level 1 (0 points)

I purchased keynote, numbers, and pages when i bought my macbook air in late september. the december update will not load because it says i do not own the software and returns an error messgae 100. i have read manuals and looked over the web but i cannot figure out how to get this software update to identify that i do own these three pieces of software. they are installed and usable. any ideas would be appreciated before i call apple support.

This is my first mac so i am still learning...


MacBook Air (11-inch, Mid 2012), iOS 6.0.2