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Apple Wireless Magic Mouse does not track/move but I can click and scroll/swipe

Hi,

My Apple Wireless Magic Mouse does not track/move the cursor on screen, but it's connected to the iMac bluetooth. The batterys are full. I also replace them with new ones.


I can left-click, right-click, double-click, scroll and swipe with one/two fingers. You name it! Everything works, except I cannot move the cursor, it does not track at all.


I started having this problem when I went on vacation and turned the iMac off and also disconnected the power cable from the power socket for a couple of weeks. When I came back and turn it on, the Apple Wireless Mouse had this problem. But still, I could make it work if:


1) I remove the mouse from the Bluetooth Preferences list clicking the "-" (minus) button and then put it back on again in the Bluetooth Configuration Assistant.

2) After a while I noticed that after a restart I could click the mouse and I could just wait a while (3 to 5 minutes) and the mouse will start moving again, although the cursor would not track/move and behave as expected for 1 or 2 minutes (jittery, jumpy, slow, fast), but after that 1 or 2 minutes would eventually come back to normal.

The problem would return after I would Pause the iMac. After I wake him up again the Mouse was not moving again and I had to go trough the process described on step 1 or 2 to make it behave correctly again.


I think, in the beginning when I restarted the iMac in Safe Mode (keep pressing Shift in the restart process) the mouse would behave normal. So I thought that this was a software problem/conflict with some third party login files, etc. I deleted the LaunchAgents form the User Library. Didn't work. And also look inside the folder StartUpItems in the System Folder, but it was empty. But now, even if I restart in Safe Mode the mouse doesn't move. :-(


Also, I tried all of this without success:

http://support.apple.com/kb/HT1492

http://lex1963.home.xs4all.nl/mm/Magic_Mouse_troubles/Main.html

http://alvinalexander.com/blog/post/mac-os-x/problem-solved-apple-bluetooth-wire less-mouse-clicks-but-won-t


Any ideas, please? I need help.


Thanks!

iMac (24-inch Early 2009), OS X Mountain Lion (10.8.2), 8 GB RAM DDR3 - NVIDIA GeForce 9400

Posted on Jan 19, 2013 5:48 AM

Reply
15 replies

Dec 17, 2017 7:34 AM in response to CJAlbertson

I had this problem with my magic mouse two days ago. Read all these replies and many articles on the Internet, followed many instructions, nothing worked. My mouse is several years old, out of warranty, and I was resigned to buy a new one. Meanwhile I had an old Dell USB mouse plugged in, but hate using the cord, it gets on the way of everything. Finally I got a Q-tip, a little alcohol, and cleaned the lens in the mouse. Problem solved! Now the magic mouse works as if it was new, perfectly. Apparently through the years the lens accumulates dust and can lead to malfunctioning. This is something I never read in my quest to find a solution and it can save someone a lot of grief, and a pretty penny. In any case, I learned a little more about these machines, so thanks for all the replies. I think CJAlbertson's was the most helpful message here in my case, his "clean the junk off it" planted ideas in my mind even though my magic mouse looked spotless clean. I hope this rodent lives many more years.

Jan 20, 2013 5:31 PM in response to Pedro Taquelim

Ok, forget it.

I conected the magic mouse to other iMac (and to Windows 7 in Bootcamp) and the problem continues.

So it's an hardware problem. the lens are dead probably. I'm a little ****** off rigth now. My mouse has 1 year and 2 months, this is no time span for a mouse do die. Bad luck or bad design? You decide... Apple.


- Hello Mighty Mouse, can I join you in this box of retired and hopeless Apple artificial rodents, please? -.-

Jan 25, 2013 4:40 PM in response to codyf1

Thanks for your help codyf1. :-)

I have tried that also and still no tracking.


The lens are dead. RIP.

"This mouse is no more! It has ceased to be! It's expired and gone to meet its maker! This is a late mouse! It's a stiff! Bereft of life, it rests in peace! If you hadn't nailed him to the perch he would be pushing up the daisies! ... This.... is an EX-MAGIC MOUSE!"


What really bugs me is that it's out of warranty, 1 year and 2 months. ****!


i'm trying the Magic Track Pad now, for surfing the web with Safari an casual work with OS X it's a treat! But for real work in Adobe Illustrator or Photoshop is slows my workflow a lot, so I need to get a new mouse. :-/


Thanks again!

Nov 25, 2013 6:24 PM in response to Pedro Taquelim

The 3rd of 3 MM I've ever had has just died. All of them presented this same issue. The last one survived a lot more than the others - about 8 months. The others died just after about 2 months of very light use. And all my 3 MM still had the original energizer batteries that came with them at about 80% of full charge. I didn't even have the chance to change them. I tried new batteries anyway, but the problem persisted. Only clicking and scrolling functions are working. After 2 replacement MM in less than 13 months, the 1-year warranty has expired. If this isn't a design problem I don't know what it is. I would buy another one if I knew it would work properly. Unfortunately, I am pretty sure it won't.

Jul 13, 2014 3:01 AM in response to Pedro Taquelim

Well my 2010 mouse has developed this problem too. (2010 iMac, 10.8.5)


It happened when I changed the batteries. Was working fine, but with the new batteries it would only track vertically and not horizontally.


Following the advice on this thread I tried:-

  • Blowing on the lens.
  • Cleaning the lens (examination under a magnifying lens shows it's perfect).
  • Cleaned all contacts with contact cleaner.
  • Changed batteries again (I've had trouble with rechargeable batteries in the past so even tried a pair of new standard cells).
  • Restarted the Mac.
  • Left the batteries out overnight hoping it would discharge the mouse and reboot it.
  • Unpaired and re-paired.
  • Updated services, looked at the log too.
  • Adjusted the tracking speed.
  • Paired it with another Mac (10.9) but the same problem persists thus demonstrating the problem is with the Mouse.


It really looks like it's unserviceable unless anyone can recommend any further ideas.


I suppose four years' use isn't bad but it's a shame these things are so dear to replace.

Oct 3, 2014 4:16 PM in response to YueHu

You remind me that I have had BlueTooth problems with my MacBook Pro, that do not show up with my Mini. For example, just moving it around on my desk, my wireless Magic Mouse will become disconnected from my MacBppk Pro, then reconnect after a few minutes. In the living room, this never happens, even though The Mini is ten feet away from its Magic Mouse.


Dr Dre headset, similar thing. With the MacBook Pro, the headset would not pair reliably, and when it did the sound was squonky. With the Mini, my iPhone or my partner's iPad, pairing works like in the book and the music sounds fine.


My hypothesis: MacBook Pro's BlueTooth performs poorly. I wonder if there is some way to test BlueTooth performance?


--Gil

Sep 26, 2016 4:07 AM in response to Pedro Taquelim

I know this is from 2013 but I just had the same issue with my magic mouse.

Resetting the PRAM worked for me. The mouse wasn't tracking movement anymore, just scrolling and clicking. Now it's like new.

  1. Shut down your machine.
  2. Hold down command-option-p-r and start your mac. You have to make sure you get those keys pressed before the gray screen comes up or it won’t work.
  3. Hold those keys down until your Mac reboots again and you hear the startup chime a second time
  4. Let go of the keys and let your Mac reboot normally.

Apple Wireless Magic Mouse does not track/move but I can click and scroll/swipe

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