12 Replies Latest reply: Oct 3, 2014 4:16 PM by Gil Dawson
Pedro Taquelim Level 1 Level 1

Hi,

My Apple Wireless Magic Mouse does not track/move the cursor on screen, but it's connected to the iMac bluetooth. The batterys are full. I also replace them with new ones.

 

I can left-click, right-click, double-click, scroll and swipe with one/two fingers. You name it! Everything works, except I cannot move the cursor, it does not track at all.

 

I started having this problem when I went on vacation and turned the iMac off and also disconnected the power cable from the power socket for a couple of weeks. When I came back and turn it on, the Apple Wireless Mouse had this problem. But still, I could make it work if:

 

1) I remove the mouse from the Bluetooth Preferences list clicking the "-" (minus) button and then put it back on again in the Bluetooth Configuration Assistant.

2) After a while I noticed that after a restart I could click the mouse and I could just wait a while (3 to 5 minutes) and the mouse will start moving again, although the cursor would not track/move and behave as expected for 1 or 2 minutes (jittery, jumpy, slow, fast), but after that 1 or 2 minutes would eventually come back to normal.

The problem would return after I would Pause the iMac. After I wake him up again the Mouse was not moving again and I had to go trough the process described on step 1 or 2 to make it behave correctly again.

 

I think, in the beginning when I restarted the iMac in Safe Mode (keep pressing Shift in the restart process) the mouse would behave normal. So I thought that this was a software problem/conflict with some third party login files, etc. I deleted the LaunchAgents form the User Library. Didn't work. And also look inside the folder StartUpItems in the System Folder, but it was empty. But now, even if I restart in Safe Mode the mouse doesn't move. :-(

 

Also, I tried all of this without success:

http://support.apple.com/kb/HT1492

http://lex1963.home.xs4all.nl/mm/Magic_Mouse_troubles/Main.html

http://alvinalexander.com/blog/post/mac-os-x/problem-solved-apple-bluetooth-wire less-mouse-clicks-but-won-t

 

Any ideas, please? I need help.

 

Thanks!


iMac (24-inch Early 2009), OS X Mountain Lion (10.8.2), 8 GB RAM DDR3 - NVIDIA GeForce 9400
Reply by Pedro Taquelim on Jan 20, 2013 5:31 PM Helpful

Ok, forget it.

I conected the magic mouse to other iMac (and to Windows 7 in Bootcamp) and the problem continues.

So it's an hardware problem. the lens are dead probably. I'm a little ****** off rigth now. My mouse has 1 year and 2 months, this is no time span for a mouse do die. Bad luck or bad design? You decide... Apple.

 

- Hello Mighty Mouse, can I join you in this box of retired and hopeless Apple artificial rodents, please? -.-

All replies

  • Pedro Taquelim Level 1 Level 1

    Ok, forget it.

    I conected the magic mouse to other iMac (and to Windows 7 in Bootcamp) and the problem continues.

    So it's an hardware problem. the lens are dead probably. I'm a little ****** off rigth now. My mouse has 1 year and 2 months, this is no time span for a mouse do die. Bad luck or bad design? You decide... Apple.

     

    - Hello Mighty Mouse, can I join you in this box of retired and hopeless Apple artificial rodents, please? -.-

  • codyf1 Level 1 Level 1

    I had a similar problem. I posted what worked for me over here:

    https://discussions.apple.com/message/21006596#21006596

  • Pedro Taquelim Level 1 Level 1

    Thanks for your help codyf1. :-)

    I have tried that also and still no tracking.

     

    The lens are dead. RIP.

    "This mouse is no more! It has ceased to be! It's expired and gone to meet its maker! This is a late mouse! It's a stiff! Bereft of life, it rests in peace! If you hadn't nailed him to the perch he would be pushing up the daisies! ... This.... is an EX-MAGIC MOUSE!"

     

    What really bugs me is that it's out of warranty, 1 year  and 2 months. ****!

     

    i'm trying the Magic Track Pad now, for surfing the web with Safari an casual work with OS X it's a treat! But for real work in Adobe Illustrator or Photoshop is slows my workflow a lot, so I need to get a new mouse. :-/

     

    Thanks again!

  • Royalcards1 Level 1 Level 1

    My MM just went bust. Unfortunately for me Im out of warranty. This is already my 4th MM. I posted here this same thread about a year ago.

     

    Stay out and dont buy these expensive magic mouse guys. Its defective. It will stop working after a year.

     

    NEVER AGAIN!!!!!!!

  • klehder Level 1 Level 1

    Dude the Magic mouse uses common batteries... What you guys explained there was also happening to me, I changed batteries and walla was flying again like new... or just give it a shut off and back on, worked for me a few times before the battery died completely

  • josemaia Level 1 Level 1

    The 3rd of 3 MM I've ever had has just died. All of them presented this same issue. The last one survived a lot more than the others - about 8 months. The others died just after about 2 months of very light use. And all my 3 MM still had the original energizer batteries that came with them at about 80% of full charge. I didn't even have the chance to change them. I tried new batteries anyway, but the problem persisted. Only clicking and scrolling functions are working. After 2 replacement MM in less than 13 months, the 1-year warranty has expired. If this isn't a design problem I don't know what it is. I would buy another one if I knew it would work properly. Unfortunately, I am pretty sure it won't.

  • GaryChen0311 Level 1 Level 1

    My MM encountered with this problem 3 days ago. By using all possible method but fail, I tried another method. I put my MM into a dry cabinett. And gues what, MM works fine after two days! Suggest this method for every one that is worth a try!

  • sj.pongsakorn Level 1 Level 1

    Same problem here. So sad.

  • Level 2 Level 2
  • YueHu Level 1 Level 1

    I had a similar problem. I tried to connect the mouse to a mac mini. It worked perfectly !!!! Same MacOS on my iMac and MacMini. Hardware problem?

  • Michael Boylan Level 1 Level 1

    Well my 2010 mouse has developed this problem too. (2010 iMac, 10.8.5)

     

    It happened when I changed the batteries. Was working fine, but with the new batteries it would only track vertically and not horizontally.

     

    Following the advice on this thread I tried:-

    • Blowing on the lens.
    • Cleaning the lens (examination under a magnifying lens shows it's perfect).
    • Cleaned all contacts with contact cleaner.
    • Changed batteries again (I've had trouble with rechargeable batteries in the past so even tried a pair of new standard cells).
    • Restarted the Mac.
    • Left the batteries out overnight hoping it would discharge the mouse and reboot it.
    • Unpaired and re-paired.
    • Updated services, looked at the log too.
    • Adjusted the tracking speed.
    • Paired it with another Mac (10.9) but the same problem persists thus demonstrating the problem is with the Mouse.

     

    It really looks like it's unserviceable unless anyone can recommend any further ideas.

     

    I suppose four years' use isn't bad but it's a shame these things are so dear to replace.

  • Gil Dawson Level 1 Level 1
    expertise.macosx
    Mac OS X

    You remind me that I have had BlueTooth problems with my MacBook Pro, that do not show up with my Mini.  For example, just moving it around on my desk, my wireless Magic Mouse will become disconnected from my MacBppk Pro, then reconnect after a few minutes.   In the living room, this never happens, even though The Mini is ten feet away from its Magic Mouse.

     

    Dr Dre headset, similar thing.  With the MacBook Pro, the headset would not pair reliably, and when it did the sound was squonky.  With the Mini, my iPhone or my partner's iPad, pairing works like in the book and the music sounds fine.

     

    My hypothesis: MacBook Pro's BlueTooth performs poorly.  I wonder if there is some way to test BlueTooth performance?

     

    --Gil