1 Reply Latest reply: Jan 19, 2013 7:14 AM by polydorus
ConanTD Level 1 (0 points)

I normally accept and upgrade to the ltaest available build. suddenly the upgrade of to the latese iTunes and Quick time both hang then error out saying the "you are requesting a network resource that is not available"  The requesting a path to access either the Itunes64.MSI or Quicktime.msi.  I am the sys admin on the computer and have access to everything- What do I do.?


I tried running the msi directly without using the upgrade app, but got a message that the older version could not be removed.?????


  • polydorus Level 6 (11,955 points)

    First try this fixit:



    If that doesn't work you may need the the Microsoft Installer Cleanup Utility


    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.


    Google  msicuu2.exe download

    mydigitallife in the above search has a copy of version 3


    Check for malware before installing it.


    After installing, To run the program  – All Programs>>Windows Install

    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.



    == uninstall with cleanup ==

    Download a fresh copy of iTunes




    Save the file on your PC.


    Now use the following method to remove iTunes and its components:




    Vista/Windows 7




    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.


    I expect that iTunes and Quicktime will not uninstall.


    Restart your PC.


    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)


    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.


    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers


    restart your PC and try installing iTunes


    The iTunes installer doesn't include Quicktime so if you want it install it separately