5 Replies Latest reply: Jan 19, 2013 12:01 PM by Iaco36
Iaco36 Level 1 Level 1 (0 points)

Appstore tabs  are always blank.

Everything else is running but i can't use AppStore


iTunes is running and I can buy something. So it's not a I'd apple problem.


On my iPhone 4 with the same os 6.0.1, AppStore is running, it's not a network problem


Any idea?


Please help me

iPad 2, iOS 6.0.1
  • Demo Level 10 Level 10 (86,805 points)

    I have seen a few other users having this same problem, but I have no real clue why it is happening. Try some basic troubleshooting steps and see if they do any good.


    Quit the app completely and reboot the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.


    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.


    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.

  • Iaco36 Level 1 Level 1 (0 points)

    Another thing : I have actived genius and I can install a app but others tags are still blank

  • Iaco36 Level 1 Level 1 (0 points)

    Thank for your help


    But rebooting with killing AppStore task doesn't work.


    Little precision : it is a new iPad ( I just bought it yesterday)


    Do you think that I must return it on apple store ?

  • Demo Level 10 Level 10 (86,805 points)

    If you just bought it yesterday, at the very least I would call the store and ask for help. Your iPad should not be doing this. See what they say and perhaps they will suggest that you swap it out for another one.

  • Iaco36 Level 1 Level 1 (0 points)

    Thank ! I will do that Monday !