1 Reply Latest reply: Jan 19, 2013 11:42 AM by pvonk
jackadoodle Level 1 Level 1

I was asked to answer two security questions before I could purchase a new app, and I could not remember the answers I'd chosen. It locked me out for eight hours because I'd put in too many wrong answers! How do I change my security questions without being able to answer the old ones?

  • pvonk Level 6 Level 6

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.