8 Replies Latest reply: Jan 24, 2013 4:02 PM by Mr Bamboo
glaserdc Level 1 Level 1 (0 points)

My email was working perfectly well, and then I decided to change my email address to avoid all the junk email I was receiving. Now I can only receive emails and not send them. I've tried the connection doctor. I've tried changing the port to 25, 465, and 587 and I selcted the use SSL option. NOTHING WORKS. Please help.


MacBook Pro, OS X Mountain Lion (10.8)
  • Linc Davis Level 10 Level 10 (168,725 points)

    If the outgoing mail (SMTP) server requires authentication, did you change the user name in its settings?

  • glaserdc Level 1 Level 1 (0 points)

    Yes I changed the user name and the server name. It says my outgoing mail server (SMTP) is offline.

  • Linc Davis Level 10 Level 10 (168,725 points)

    Click the Show Details button in the Connection Doctor window. If there's any text in the drawer that opens, post it. Otherwise click Check Again and then post the text.

  • glaserdc Level 1 Level 1 (0 points)

    INITIATING CONNECTION Jan 23 21:31:22.632  -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7ff996c70d30

     

     

    INITIATING CONNECTION Jan 23 21:31:22.633  -- host:glaserdc.gmail.com -- port:465 -- socket:0x0 -- thread:0x7ff994056d90

     

     

    CONNECTED Jan 23 21:31:22.813 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff996c70d30

     

     

    READ Jan 23 21:31:22.987 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff996c70d30

    * OK Gimap ready for requests from 97.88.111.156 n9if24756579ict.46

     

     

    WROTE Jan 23 21:31:22.994 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    1.715 CAPABILITY

     

     

    READ Jan 23 21:31:23.047 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 XYZZY SASL-IR AUTH=XOAUTH AUTH=XOAUTH2

    1.715 OK Thats all she wrote! n9if24756579ict.46

     

     

    WROTE Jan 23 21:31:23.061 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    2.715 ID ("name" "Mac OS X Mail" "version" "6.2 (1499)" "os" "Mac OS X" "os-version" "10.8.2 (12C60)" "vendor" "Apple Inc.")

     

     

    READ Jan 23 21:31:23.101 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    * ID ("name" "GImap" "vendor" "Google, Inc." "support-url" "http://support.google.com/mail" "remote-host" "97.88.111.156" "connection-token" "n9if24756579ict.46")

    2.715 OK Success n9if24756579ict.46

     

     

    WROTE Jan 23 21:31:23.112 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    3.715 LOGIN glaserdc *********

     

     

    READ Jan 23 21:31:23.190 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 UIDPLUS COMPRESS=DEFLATE

    3.715 OK --email address--Daniel Glaser authenticated (Success)

     

     

    WROTE Jan 23 21:31:23.203 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    4.715 LIST "" ""

     

     

    READ Jan 23 21:31:23.244 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    * LIST (\Noselect) "/" "/"

    4.715 OK Success

     

     

    WROTE Jan 23 21:31:23.260 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.gmail.com -- port:993 -- socket:0x7ff9956dcf00 -- thread:0x7ff9954a73a0

    5.715 LOGOUT

     

    <Personal Information Edited by Host>

  • Linc Davis Level 10 Level 10 (168,725 points)

    You entered the wrong address for the outgoing mail server. It should be this:

     

    smtp.gmail.com

  • glaserdc Level 1 Level 1 (0 points)

    Thank you!

  • Mr Bamboo Level 1 Level 1 (0 points)

    Dear Linc,

     

    I'm having similar problems to glaserdc.  Mail in is all good.  SMTP out is offline and I can't get it to come online.  I've tried revisiting SSL on and off, ports, and deleting keychains then re-establishing.  Nothing is working.  It did work and now it doesn't.  I tried to reconfigure my outgoing mail server as listed above but it didn't work either.  I know very little about what I'm trying to do and would really appreciate some help.  My connection doctor details are as below:

     

    CONNECTED Jan 24 22:49:05.839 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ee20570

     

     

    READ Jan 24 22:49:06.180 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ee20570

    * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE QUOTA SORT SORT=DISPLAY AUTH=PLAIN AUTH=LOGIN AUTH=CRAM-MD5 AUTH=DIGEST-MD5] Dovecot ready.

     

     

    WROTE Jan 24 22:49:06.188 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    1.87 AUTHENTICATE PLAIN  (*** 52 bytes hidden ***)

     

     

    READ Jan 24 22:49:06.236 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    1.87 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT IDLE CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS QUOTA SORT SORT=DISPLAY QUOTA] Logged in

     

     

    WROTE Jan 24 22:49:06.245 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    2.87 ID ("name" "Mac OS X Mail" "version" "5.3 (1283)" "os" "Mac OS X" "os-version" "10.7.5 (11G63)" "vendor" "Apple Inc.")

     

     

    READ Jan 24 22:49:06.267 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    * ID NIL

    2.87 OK ID completed.

     

     

    WROTE Jan 24 22:49:06.281 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    3.87 LIST "" ""

     

     

    READ Jan 24 22:49:06.303 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    * LIST (\Noselect) "." ""

    3.87 OK List completed.

     

     

    WROTE Jan 24 22:49:06.314 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea6cd10

    4.87 LOGOUT

  • Mr Bamboo Level 1 Level 1 (0 points)

    If I change the server back to what it was before ( the same as my iphone - which does send mail) this is the connection doctor note:

     

     

    CONNECTED Jan 24 22:49:05.839 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ee20570

     

     

    READ Jan 24 22:49:06.180 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ee20570

    * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE QUOTA SORT SORT=DISPLAY AUTH=PLAIN AUTH=LOGIN AUTH=CRAM-MD5 AUTH=DIGEST-MD5] Dovecot ready.

     

     

    WROTE Jan 24 22:49:06.188 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    1.87 AUTHENTICATE PLAIN  (*** 52 bytes hidden ***)

     

     

    READ Jan 24 22:49:06.236 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    1.87 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT IDLE CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS QUOTA SORT SORT=DISPLAY QUOTA] Logged in

     

     

    WROTE Jan 24 22:49:06.245 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    2.87 ID ("name" "Mac OS X Mail" "version" "5.3 (1283)" "os" "Mac OS X" "os-version" "10.7.5 (11G63)" "vendor" "Apple Inc.")

     

     

    READ Jan 24 22:49:06.267 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    * ID NIL

    2.87 OK ID completed.

     

     

    WROTE Jan 24 22:49:06.281 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    3.87 LIST "" ""

     

     

    READ Jan 24 22:49:06.303 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea67ba0

    * LIST (\Noselect) "." ""

    3.87 OK List completed.

     

     

    WROTE Jan 24 22:49:06.314 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33ea9d730 -- thread:0x7fa33ea6cd10

    4.87 LOGOUT

     

     

    CONNECTED Jan 24 23:45:41.547 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eed0b90

     

     

    READ Jan 24 23:45:41.942 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eed0b90

    * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE QUOTA SORT SORT=DISPLAY AUTH=PLAIN AUTH=LOGIN AUTH=CRAM-MD5 AUTH=DIGEST-MD5] Dovecot ready.

     

     

    WROTE Jan 24 23:45:41.952 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eab6e50

    1.89 AUTHENTICATE PLAIN  (*** 52 bytes hidden ***)

     

     

    READ Jan 24 23:45:42.210 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eab6e50

    1.89 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT IDLE CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS QUOTA SORT SORT=DISPLAY QUOTA] Logged in

     

     

    WROTE Jan 24 23:45:42.216 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eab6e50

    2.89 ID ("name" "Mac OS X Mail" "version" "5.3 (1283)" "os" "Mac OS X" "os-version" "10.7.5 (11G63)" "vendor" "Apple Inc.")

     

     

    READ Jan 24 23:45:42.239 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eab6e50

    * ID NIL

    2.89 OK ID completed.

     

     

    WROTE Jan 24 23:45:42.251 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eab6e50

    3.89 LIST "" ""

     

     

    READ Jan 24 23:45:42.396 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33eab6e50

    * LIST (\Noselect) "." ""

    3.89 OK List completed.

     

     

    WROTE Jan 24 23:45:42.404 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:993 -- socket:0x7fa33eee2ed0 -- thread:0x7fa33f4cf3b0

    4.89 LOGOUT

     

     

    CONNECTED Jan 24 23:56:58.790 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33eecfc10 -- thread:0x7fa33d057fa0

     

     

    CONNECTED Jan 24 23:56:58.794 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33f462df0 -- thread:0x7fa33f1e3ec0

     

     

    READ Jan 24 23:56:58.827 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33eecfc10 -- thread:0x7fa33d057fa0

    220 mail89.extendcp.co.uk ESMTP Exim Thu, 24 Jan 2013 23:56:58 +0000

     

     

    READ Jan 24 23:56:58.827 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33f462df0 -- thread:0x7fa33f1e3ec0

    220 mail89.extendcp.co.uk ESMTP Exim Thu, 24 Jan 2013 23:56:58 +0000

     

     

    WROTE Jan 24 23:56:58.845 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33eecfc10 -- thread:0x7fa33d057fa0

    EHLO unknown-c8:bc:c8:df:03:35.home

     

     

    WROTE Jan 24 23:56:58.848 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33f462df0 -- thread:0x7fa33f1e3ec0

    EHLO unknown-c8:bc:c8:df:03:35.home

     

     

    READ Jan 24 23:56:58.872 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33eecfc10 -- thread:0x7fa33d057fa0

    501 Syntactically invalid EHLO argument(s)

     

     

    READ Jan 24 23:56:58.875 [kCFStreamSocketSecurityLevelNone]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33f462df0 -- thread:0x7fa33f1e3ec0

    501 Syntactically invalid EHLO argument(s)

     

     

    CONNECTED Jan 24 23:56:58.910 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33e8c90c0 -- thread:0x7fa33d057fa0

     

     

    CONNECTED Jan 24 23:56:58.922 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.cip-limited.com -- port:587 -- socket:0x7fa33f4214f0 -- thread:0x7fa33f1e3ec0