Why can't my Ipad and Apple TV connect via home sharing?

Question

Level 1

5 points

Why can't my Ipad and Apple TV connect via home sharing?

Please help!

I have just purchased from a friend the second generation of Apple TV. I have restored it to its factory settings and it has automatically updated to the newest software. I have connected it to my home wifi and it picks up my Imatch for media and videos etc. I have turned on home sharing and entered my only iTunes account login details which seems to be all fine.

I have the iPad 2 which is running the news version of ISO6 and same for my iphone4. I have downloaded to both of them the Apple TV remote controller app so I can mirror onto my Apple TV.

All devices are running on the same wifi network and all on the same iTunes account. However, for some unknown reason the iPad and iPhone can't find the Apple TV when trying to connect. I have been continuously re-setting and rebooting everything but nothing is working. The only time my iPad has found the Apple TV is when I am about 10 metres down the corridor. But as I enter the room I immediately lose connection.

As you could imagine this is extremely annoying and any help would be appreciated.

Thank you.

AppleTV 2, iOS 6.0.2, Problem

Posted on Jan 19, 2013 1:27 PM

Reply

Answer 1

Best reply

Winston Churchill

Level 10

122,487 points

Jan 19, 2013 1:30 PM in response to DarKnight89

Welcome to the Apple Community.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

Reply

Answer 2

DarKnight89 Author

Level 1

5 points

Jan 19, 2013 3:18 PM in response to Winston Churchill

Thank you for your response but sadly this has not helped.

It's straight because the room behind mine seems to find the Apple TV box on the wifi, however my room with the Apple TV in cant find it at all. This is annoy as my brother keeps accidentally AirPlaying his music so it starts playing through my tv.

I can't understand how his phone is picking up the signal but my iPad or phone can't?

Reply

Answer 3

Jan 19, 2013 4:05 PM in response to DarKnight89

But your phone and iPad can pick up the signal, you said yourself it works 10 metres away or something, so it has to be the signal that is the problem not the device.

Reply

Answer 4

DarKnight89 Author

Level 1

5 points

Jan 20, 2013 4:42 AM in response to Winston Churchill

Hi,

I downloaded I stumbler to my mac and it picks up the Apple TV no problem. States that airplay etc is available. The only wifi it shows is my own and has a strong signal.

My Apple TV was slightly above my Xbox so I have moved it to the other side of my table but still my ipad and iPhone can not find it. Even in the rooms I could pick it up in, the signal is now gone.

Do you have any more ideas?

Reply

Answer 5

DarKnight89 Author

Level 1

5 points

Jan 21, 2013 11:04 AM in response to Winston Churchill

Right,

I have been playing around for the last 24 hours and still getting no where.

However I think you are 100% correct with the signal problem. I can't understand why it can't find my iPad from two meters away but can pick the signal up from down the hall.

I managed to connect to the Apple TV from the hall way and walked back into the room. It held the signal for about 5 minutes then dropped again. When I tried to re-connect it of cause couldn't.

Do you have any step by step guides on what I could do or try and also do you think their could be a problem with he box it's self. I did purchase it second hand so I don't know the history of the products conditions and accidents.

Reply

Answer 6

Jan 21, 2013 11:12 AM in response to DarKnight89

It's a little difficult to imagine your set up. How many routers or base stations are being used. Are you simply saying that the further away from the base station the Apple TV is, the more likely it is to connect.

Reply

Answer 7

DarKnight89 Author

Level 1

5 points

Jan 22, 2013 7:35 AM in response to Winston Churchill

I have two routers in my house.

The 1st is located down stairs, directly underneth my brothers room (where I can pick up the Apple TV). The 2nd is basically above my room in the loft.

Basically the further away I am with my Ipad or Iphone from the Apple TV, The more likely it is for me to connect. Last night I even manually imputted the IP address to show the same as my Ipad but sadly they still couldnt find eachother.

Reply

Answer 8

Jan 22, 2013 8:40 AM in response to DarKnight89

How are the two units connected and how are they set up. Only one of them should be distribute addresses, the other should be in bridge mode or extending the network from the first.

Reply

Answer 9

DarKnight89 Author

Level 1

5 points

Jan 22, 2013 10:28 AM in response to Winston Churchill

Yes the one down stairs is main router and the one above my room is more of a signal booster to enable full signal around my house.

Reply

Answer 10

Jan 22, 2013 10:32 AM in response to DarKnight89

How is it connected to the main router.

Reply

Answer 11

DarKnight89 Author

Level 1

5 points

Jan 22, 2013 10:37 AM in response to Winston Churchill

It is connected via an Ethernet cable which comes up through the bedroom above into a modem box. Then it goes from the modem box up into the loft with another Ethernet cable.

Reply

Answer 12

Jan 22, 2013 12:56 PM in response to DarKnight89

Sorry just to confirm, are they connected to each other by Ethernet or are they both connected to a modem by Ethernet.

Reply

Answer 13

DarKnight89 Author

Level 1

5 points

Jan 23, 2013 8:03 AM in response to Winston Churchill

Sorry for not explaining correctly.

My set up is this.

Transmitter, then travels up stairs into a modem box by Ethernet cable. Then via another Ethernet cable it travels up into the loft to another transmitter box.

Reply

Answer 14

Jan 23, 2013 8:18 AM in response to DarKnight89

It sems you have 2 ethernet cables leaving your modem each one going to your base units. Is that correct.

It's quite unusual nowadays to have just a modem, so it's probably a modem router and as such should be your DHCP server, which means both your base stations should be set up in bridge mode, is this how they are set up.

Reply

Answer 15

Feb 2, 2013 6:11 AM in response to DarKnight89

I Had the same problem. Just delete and reinstall the app on your ipad, and that should work.

Reply