When I try that, it will open my music folder which reveals the folders of my itunes music and also a folder for Amazon MP3 music. But when I click on the Amazon MP3 music, it then goes to the 4 different artist folders I purchased. If I click on one of the artist folders, it takes me to one of the album folders I purchased. And then when I click on the album I purchased, it shows an empty folder without any music. Yet I know it is there because when I open the Amazon Cloud Player, all the music is there and I can play it. I've made sure that my system is showing all hidden files in folder options so I just don't know what I'm doing wrong.