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LaCie Rugged 1TB freezes in OS X and other issues

Macbook Pro Retina (Mid 2012)

Processor 2.3 GHz Intel Core i7

Memory 16 GB 1600 MHz DDR3

Graphics NVIDIA GeForce GT 650M 1024 MB

OS X 10.8.2 (12C3006)


I purchased a LaCie Rugged 1TB portable drive today that supports thunderbolt and USB 3.0. I performed the initial formating of the drive in parallels virtualized Windows 7 with the entire drive being shared for both OS X and Windows usage. In both operating systems, if I try to access the default software folders that are on the drive from the manufacturer, (LaCie Setup and Private-Public) the system hangs and requires a hard boot. OS X timestamp just shows the time hung from the moment I clicked on a folder. This has happened after restarts, power-offs on all ports for both USB 3.0 or Thunderbolt.

When it is functional, the date transfer speeds are extremely slow (I was notified during formating that a shared format would mean the maximum speed for transfers would be 4TB/sec) but moving a 29.34GB iPhoto library in OS X to the drive did the following transfer metrics:


2 minutes into the transfer only 199.2MB was transfered

6 minutes into the transfer 11.78GB was transfered

11 minutes into the transfer 26.99GB was transfered

14 minutes 28 seconds into the transfer 29.34GB was transfered (completed)


This is 33.8 MB/sec average.


USB Report

USB 3.0 SuperSpeed Bus:


Host Controller Location: Built-in USB

Host Controller Driver: AppleUSBXHCI

PCI Device ID: 0x1e31

PCI Revision ID: 0x0004

PCI Vendor ID: 0x8086

Bus Number: 0x14


Rugged USB3 THB:


Product ID: 0x1062

Vendor ID: 0x059f (LaCie)

Version: 0.01

Serial Number: 0000000005528f061090

Speed: Up to 5 Gb/sec

Manufacturer: LaCie

Location ID: 0x14900000 / 2

Current Available (mA): 900

Current Required (mA): 224

Capacity: 1 TB (1,000,204,886,016 bytes)

Removable Media: Yes

Detachable Drive: Yes

BSD Name: disk1

Partition Map Type: MBR (Master Boot Record)

S.M.A.R.T. status: Not Supported

Volumes:

LACIE SHARE:

Capacity: 1 TB (1,000,202,043,392 bytes)

Available: 935.04 GB (935,043,497,984 bytes)

Writable: Yes

File System: MS-DOS FAT32

BSD Name: disk1s1

Mount Point: /Volumes/LACIE SHARE

Content: Windows_FAT_32



Thunderbolt Bus:


Vendor Name: Apple Inc.

Device Name: MacBook Pro

UID: 0x0001000D13C073A0

Firmware Version: 11.1

Port:

Status: No device connected

Link Status: 0x101

Link Controller Firmware Version: 0.11.4

Port:

Status: No device connected

Link Status: 0x101

Link Controller Firmware Version: 0.11.4


Does anyone have any idea if there is a software problem, or other problem? I think I'll have to return the drive and / or have the macbook looked at because something appears to be wrong.

OS X Mountain Lion

Posted on Jan 19, 2013 7:07 PM

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LaCie Rugged 1TB freezes in OS X and other issues

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