Blue screen after waking up from sleep?

Question

Level 1

4 points

Blue screen after waking up from sleep?

What happens is I leave it, come back to it after a few hours, open the lid and the computer doesn't start immediately. First it's completely blank for a few seconds, then it turns into a lighter shade of black, then the screen turns a light shade of blue for a few seconds, goes back to black, then finally shows the login screen. Is this something I should be worrying about? Should I take it to an Apple Store or is this normal? I should also mention that once I log in, everything works perfectly. This only happens after I leave it alone for a few hours. It's a 15 inch Retina base model. Bought it at Best Buy on Dec. 28. Also, since I bought it at Best Buy am I still able to take it into the Apple Store for warranty issues? Just something I've always wondered. This is my first Macbook by the way.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Jan 19, 2013 11:45 PM

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Answer 1

Best reply

clintonfrombirmingham

Level 7

30,100 points

Jan 20, 2013 12:28 AM in response to Koenig1

Not normal - and even though you pruchased it at Best Buy, don't take it into those idiots for repair. Take it to your local Apple Store. What you describe is not normal - the Apple techs will be able to diagnose the problem and repair if needed.

Good luck,

Clinton

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Answer 2

Koenig1 Author

Level 1

4 points

Jan 20, 2013 12:48 AM in response to clintonfrombirmingham

Any idea what they might do? It would be a huge inconvinience if they decide to keep it in order to fix it. I'm still within the return/exchange period at Best Buy, maybe I should just go exchange it for a new one?

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Answer 3

Jan 20, 2013 12:50 AM in response to Koenig1

That's sure what I would do - take advantage of the exchange/return policy: that should 'fix' things.

Clinton

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Answer 4

Jan 22, 2013 4:15 PM in response to Koenig1

I have the same issue!! Could you give me an update with yours? Thanks!

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Answer 5

Jan 22, 2013 4:33 PM in response to kungfu_tony

kungfu_tony wrote:

I have the same issue!!

The suggestions in this thread would also apply to you!

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Answer 6

Jan 22, 2013 4:39 PM in response to Baby-Boomer-USofA

So I should just take it in for Apple to check it out?

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Answer 7

Jan 22, 2013 4:41 PM in response to kungfu_tony

YUP!

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Answer 8

Koenig1 Author

Level 1

4 points

Jan 22, 2013 5:51 PM in response to Koenig1

So I erased the HD after making a TM backup so I could exchange the computer. Out of curiosity I restored from the backup just to see how it would look afterwards. I was amazed that everything was back how I had it, exactly the same. Also realized the screen flash I was talking about earlier was not happening anymore. Seems the erase/restore fixed the issue. I guess it was a software thing. Now I'm deciding whether I should still take it in or not.

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Answer 9

Jan 22, 2013 5:58 PM in response to Koenig1

I reset my rMBP back to factory settings, erased everything as well. Basically i started fresh again, but i still have the blue screen pop up after waking it up from sleep. 😠

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Answer 10

Koenig1 Author

Level 1

4 points

Jan 22, 2013 8:52 PM in response to kungfu_tony

I spoke too soon lol it started again. Now I'm just going to wait for this backup to finish (which is taking forever for some reason) and I will erase the HD again. Anyone know how to keep the computer awake while it's reinstalling ML or does it continue to download even though the screen has gone dark? Also, are the backups written over or can I just stop the backup right now and rely on the very first one I made?

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