Imessage may be faulty

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Level 1

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Imessage may be faulty

Hello Apple community, i am fairly new with the Iphone myself as i recently recieved a second hand Iphone 4. So lets cut to the point, i have made an IMessage account and set it all up ready to go. Turned it on, set the Send & recieve so everything is fine. The thing is, when i am connected to a network source (wifi) supposedly imessage would work. Wrong. For some odd reason, when i go into messages and want to message a friend, or even my own siblings with imessage who yes own an Iphone with ios 5 or above the speech bubble is green instead of blue. On rare occassions, i have noticed imessage will only work if someone imessages me. I cannot start a conversation with imessage, any advice?

iPhone 4, iOS 6.0.1

Posted on Jan 20, 2013 2:36 AM

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Answer 1

diesel vdub

Level 7

22,178 points

Jan 20, 2013 5:34 AM in response to 2gwd4unoobz

iMessage is not faulty, users are faulty.

If the bubble is green, that indicates SMS. If the device has data connectivity (Cellular data or Wi-Fi) then the device will be able to send as iMessage. If the device does not data connectivity, the messages will be sent as SMS.

The specific device may be having issues, basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?

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Answer 2

2gwd4unoobz Author

Level 1

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Jan 20, 2013 4:28 PM in response to diesel vdub

I have tried restarting numeral times, i'm saving restore for the last resort, what is a reset?

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Answer 3

diesel vdub

Level 7

22,178 points

Jan 20, 2013 5:26 PM in response to 2gwd4unoobz

A reset is holding the home and power buttons until the white Apple logo appears.

Have you tried turning iMessage off and back on?

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Answer 4

2gwd4unoobz Author

Level 1

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Jan 20, 2013 6:27 PM in response to diesel vdub

If that's what a reset is, then what is a restart? also yes i have tried turning iMessage off and on, still not effective.

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Answer 5

Jan 20, 2013 8:27 PM in response to 2gwd4unoobz

This may sound silly, but does the person you are trying to contact also have iMessage enabled? Are you trying to contact them via the number/address they have configured in their iMessage setup?

Remember that for iMessage to work, both ends must support it and have it enabled.

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Answer 6

2gwd4unoobz Author

Level 1

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Jan 21, 2013 12:45 AM in response to GeekBoy.from.Illinois

Yes, even with my sisters iphone right next to mine, with everything on, and supported, i can't start the imessage conversation but can reply after she starts the conversation with me.

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