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The file “100_1377.JPG” couldn’t be opened because you don’t have permission to view it.

Can anyone help, every time I try to open a photo with preview app I get this message 'The file “100_1377.JPG” couldn’t be opened because you don’t have permission to view it.' To view or change permissions, select the item in the Finder and choose File > Get Info.

I have been to the finder and choose file but it gives me no option to change permissions.


The photos open fine with Safari Google Chrome etc.

thanks

Mac Pro, OS X Mountain Lion (10.8.2)

Posted on Jan 20, 2013 7:04 AM

Reply
17 replies

Nov 9, 2017 7:42 AM in response to ahhcapella

Thanks for the post ahhcapella. Running Disk Utility in Recovery Mode worked for me also. This was for a user running macOS Sierra trying to print out .png screen shots.

Full process was Command+R on bootup, Select "Use English for the main language", Select Disk Utility, Continue, Select "Macintosh HD", Select "First Aid", Select "Verify Disk", Click on "Repair Disk", Restart, retry.

Apr 5, 2013 12:41 AM in response to George the Dog

http://support.apple.com/kb/HT2963?viewlocale=en_US&locale=en_US


i hv solved my problem. this will do 😉

jz follow the instruction at the link above. my mbp started giving problem after i upgraded it from OS Leopard to OS Lion.


Let my summarize what i've done to make it work 😉


1. Go to Disk Utility application. if u never knew bout this app jz find it in Spotlight

2. Select your Mac OS X startup volume in the column on the left of the Disk Utility window.

3. Click the First Aid tab.

4. Click the Repair Disk Permissions button.


it may take few minutes to complete. it's working fine with my mbp 😎


User uploaded file

Jun 1, 2013 12:01 PM in response to Mr Z. Zaini

I have the same problem but it is an external drive.

Oddly jpeg files will open initially but if I stay on the drive for any length of time I get the error message "The file waterhouse.jpeg couldn't be opened because you don't have permission to view it."

Following the instructions above is of no use as the 'Verify Disk Permissions' & 'Repair Disks Permissions' buttons are greyed out and therefore unselectable. The 'Verify / Repair Disk' buttons work but running them has not remedied the situation.

Can anyone assist? Cheers.


Mac Mini, Mac OSX 10.7.5

Dec 5, 2013 7:20 AM in response to George the Dog

Back up all data. Quit Preview if it's running.


Hold down the option key and select Go Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:


  • Caches/com.apple.Preview
  • Containers/com.apple.Preview
  • Preferences/com.apple.Preview.LSSharedFileList.plist
  • Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist
  • Saved Application State/com.apple.Preview.savedState

Launch the application and test.

Oct 19, 2014 10:15 PM in response to George the Dog

I had this problem too. I couldn't open several jpegs in Preview (tho they opened fine in Photoshop) and got that annoying "you don't have permission to view it" message for all of them. I followed the advice of "Mr Z. Zaini," and ran Disk Utility to repair disk permissions. The only difference was, I ran it from Recovery Mode by restarting and holding down command+R. (In Recovery Mode or "Recovery HD," you're actually booting from a partition on your hard drive, while your Startup volume is unmounted.) I really didn't see how repairing permissions on my Startup drive would work, since the jpegs in question were on a different drive…but it worked for me. I like it when the first solution tried is the one that works!


Early 2008 Mac Pro, OS X Lion 10.7.5

Apr 21, 2016 9:06 PM in response to mnfielder

I recently had this problem and I realized what is causing it but not how to fix it. I currently use Font Explorer to activate my fonts. Last week while activating some I had an issue with a font. I tried to load it with Font Book and it worked... but that is when I began to get these "permission messages when trying to open anything in the preview. Like everyone above I can open these in photoshop but not preview. I went to the Genius bar and they had to manually change some permissions in the back, so I could not see how they did that. Unfortunately it also signed me out of everything I had stored and I lost all my application presets. Had to reset mail and iCloud. In the process it signed me out of Font Explorer. I do not recall the password and the Font Explorer customer support are giving me the run around. So today while my computer was almost back to normal I tried to load a new font in Font Book... Permissions are back off! So frustrating.


I ran disk utility about 4 times. I am running El Capitan 10.11.4. I tried disk utility from the recovery mode. I have searched up and down online for a means to fix this but still nothing. I do not have the options in this OS to click verify disk permissions nor repair them. I don't know what to do. Please send help.

Apr 22, 2016 6:31 PM in response to Mr Z. Zaini

I recently had this problem and I realized what is causing it but not how to fix it. I currently use Font Explorer to activate my fonts. Last week while activating some I had an issue with a font. I tried to load it with Font Book and it worked... but that is when I began to get these "permission messages when trying to open anything in the preview. Like everyone above I can open these in photoshop but not preview. I went to the Genius bar and they had to manually change some permissions in the back, so I could not see how they did that. Unfortunately it also signed me out of everything I had stored and I lost all my application presets. Had to reset mail and iCloud. In the process it signed me out of Font Explorer. I do not recall the password and the Font Explorer customer support are giving me the run around. So today while my computer was almost back to normal I tried to load a new font in Font Book... Permissions are back off! So frustrating.


I ran disk utility about 4 times. I am running El Capitan 10.11.4. I tried disk utility from the recovery mode. I have searched up and down online for a means to fix this but still nothing. I do not have the options in this OS to click verify disk permissions nor repair them. I don't know what to do. Please send help.

The file “100_1377.JPG” couldn’t be opened because you don’t have permission to view it.

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