12 Replies Latest reply: Apr 22, 2016 6:31 PM by Tepper79
George the Dog Level 1 Level 1

Can anyone help,  every time I try to open a photo with preview app I get this message  'The file “100_1377.JPG” couldn’t be opened because you don’t have permission to view it.'    To view or change permissions, select the item in the Finder and choose File > Get Info.

I have been to the finder and choose file but it gives me no option to change permissions.

 

The photos open fine with Safari Google Chrome etc.

thanks


Mac Pro, OS X Mountain Lion (10.8.2)
Reply by shobbhit on Dec 5, 2013 7:20 AM Helpful

Back up all data. Quit Preview if it's running.

 

Hold down the option key and select Go Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:

 

  • Caches/com.apple.Preview
  • Containers/com.apple.Preview
  • Preferences/com.apple.Preview.LSSharedFileList.plist
  • Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist
  • Saved Application State/com.apple.Preview.savedState

Launch the application and test.

Reply by Mr Z. Zaini on Apr 5, 2013 12:41 AM Helpful

http://support.apple.com/kb/HT2963?viewlocale=en_US&locale=en_US

 

i hv solved my problem. this will do

jz follow the instruction at the link above. my mbp started giving problem after i upgraded it from OS Leopard to OS Lion.

 

Let my summarize what i've done to make it work

 

1. Go to Disk Utility application. if u never knew bout this app jz find it in Spotlight

2. Select your Mac OS X startup volume in the column on the left of the Disk Utility window.

3. Click the First Aid tab.

4. Click the Repair Disk Permissions button.

 

it may take few minutes to complete. it's working fine with my mbp

 

disk utility.jpg

All replies

  • Mr Z. Zaini Level 1 Level 1

    http://support.apple.com/kb/HT2963?viewlocale=en_US&locale=en_US

     

    i hv solved my problem. this will do

    jz follow the instruction at the link above. my mbp started giving problem after i upgraded it from OS Leopard to OS Lion.

     

    Let my summarize what i've done to make it work

     

    1. Go to Disk Utility application. if u never knew bout this app jz find it in Spotlight

    2. Select your Mac OS X startup volume in the column on the left of the Disk Utility window.

    3. Click the First Aid tab.

    4. Click the Repair Disk Permissions button.

     

    it may take few minutes to complete. it's working fine with my mbp

     

    disk utility.jpg

  • Stevie.G61 Level 1 Level 1

    I have the same problem but it is an external drive. 

    Oddly jpeg files will open initially but if I stay on the drive for any length of time I get the error message "The file waterhouse.jpeg couldn't be opened because you don't have permission to view it."

    Following the instructions above is of no use as the 'Verify Disk Permissions' & 'Repair Disks Permissions' buttons are greyed out and therefore unselectable.  The 'Verify / Repair Disk' buttons work but running them has not remedied the situation.

    Can anyone assist?  Cheers.

     

    Mac Mini, Mac OSX 10.7.5

  • ds store Level 7 Level 7

    Select the external drive icon, then from the Finder menu > Get Info and find and check "Ignore ownership on this volume."

     

    Basically everyone will own the files on the drive now, not to be used with backup drives or clones.

     

     

    Most commonly used backup methods

  • shobbhit Level 1 Level 1

    Back up all data. Quit Preview if it's running.

     

    Hold down the option key and select Go Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:

     

    • Caches/com.apple.Preview
    • Containers/com.apple.Preview
    • Preferences/com.apple.Preview.LSSharedFileList.plist
    • Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist
    • Saved Application State/com.apple.Preview.savedState

    Launch the application and test.

  • ahhcapella Level 1 Level 1

    I had this problem too. I couldn't open several jpegs in Preview (tho they opened fine in Photoshop) and got that annoying "you don't have permission to view it" message for all of them. I followed the advice of "Mr Z. Zaini," and ran Disk Utility to repair disk permissions. The only difference was, I ran it from Recovery Mode by restarting and holding down command+R. (In Recovery Mode or "Recovery HD," you're actually booting from a partition on your hard drive, while your Startup volume is unmounted.) I really didn't see how repairing permissions on my Startup drive would work, since the jpegs in question were on a different drive…but it worked for me. I like it when the first solution tried is the one that works!

     

    Early 2008 Mac Pro, OS X Lion 10.7.5

  • gfwb44013 Level 1 Level 1

    Thanks for that info, it worked on powerbook retina when nothing else would. I've been working around it since converting to Yosemite.

  • paulrmc Level 1 Level 1

    Kudos and thanks! This worked perfectly on El Capitan 10.11.1 and was definitely THE solution to my issue (and I guess of most if not all people here). The repair permissions command has been removed from Disk Utility BTW, but before under Yosemite it didn't solve my issue.

  • Tim.Leonard Level 1 Level 1

    Deleting plists and the other files had no effect for me. Running Disk Utility's First Aid did fix the problem (though I can't say whether it's a permanent fix).

  • mnfielder Level 1 Level 1

    This worked perfectly! It was easy and quick fix. Thank you for sharing!

  • Tepper79 Level 1 Level 1

    I recently had this problem and I realized what is causing it but not how to fix it.  I currently use Font Explorer to activate my fonts.  Last week while activating some I had an issue with a font.  I tried to load it with Font Book and it worked... but that is when I began to get these "permission messages when trying to open anything in the preview.  Like everyone above I can open these in photoshop but not preview.  I went to the Genius bar and they had to manually change some permissions in the back, so I could not see how they did that.  Unfortunately it also signed me out of everything I had stored and I lost all my application presets.  Had to reset mail and iCloud.  In the process it signed me out of Font Explorer.  I do not recall the password and the Font Explorer customer support are giving me the run around.  So today while my computer was almost back to normal I tried to load a new font in Font Book... Permissions are back off!  So frustrating.

     

    I ran disk utility about 4 times.  I am running El Capitan 10.11.4.  I tried disk utility from the recovery mode.  I have searched up and down online for a means to fix this but still nothing.  I do not have the options in this OS to click verify disk permissions nor repair them.  I don't know what to do.  Please send help.

  • zupe' Level 1 Level 1

    Thank you for our time and expertise.  So nice to get a working solution.

  • Tepper79 Level 1 Level 1

    I recently had this problem and I realized what is causing it but not how to fix it.  I currently use Font Explorer to activate my fonts.  Last week while activating some I had an issue with a font.  I tried to load it with Font Book and it worked... but that is when I began to get these "permission messages when trying to open anything in the preview.  Like everyone above I can open these in photoshop but not preview.  I went to the Genius bar and they had to manually change some permissions in the back, so I could not see how they did that.  Unfortunately it also signed me out of everything I had stored and I lost all my application presets.  Had to reset mail and iCloud.  In the process it signed me out of Font Explorer.  I do not recall the password and the Font Explorer customer support are giving me the run around.  So today while my computer was almost back to normal I tried to load a new font in Font Book... Permissions are back off!  So frustrating.

     

    I ran disk utility about 4 times.  I am running El Capitan 10.11.4.  I tried disk utility from the recovery mode.  I have searched up and down online for a means to fix this but still nothing.  I do not have the options in this OS to click verify disk permissions nor repair them.  I don't know what to do.  Please send help.