1 Reply Latest reply: Jan 20, 2013 10:33 AM by King_Penguin
TRmfmmd Level 1 (0 points)

How to request a refund of in-app purchase made by a child? I allowed a purchase for a free app and then my child within the 15 mins purchased over 50 in in- app purchases . The purchases was made in the Smurf app buying smurfberries.


iPad mini Wi-Fi, Child's iPad mini
  • King_Penguin Level 10 (120,141 points)

    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again, you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purhcases 'off', and you should also have a 'Require Password' setting on the Restrictions screen which you can set to 'Immediately'.