5 Replies Latest reply: Jan 20, 2013 6:23 PM by John Galt
Karl the old Level 1 (0 points)

I can see the network name in the menu bar, but my iPad and iPhone won't connect. The Express light stays solid green for about a minute, and then goes to flashing amber. When I go to Network Preferences, and select AirPort, a message comes up that say the Express has a self identifying IP and can't connect to the internet. It's been doing this all afternoon. I just replaced an old Time Capsule with this Express, and I've had no problems for five years with wireless connections.


iMac Intel Core2Duo 2GHZ, 4GB
  • John Galt Level 8 (45,943 points)

    Karl the old wrote:

     

    ... I just replaced an old Time Capsule with this Express,

     

    Did you cycle the power on your cable or DSL modem after you did this?

     

    Unplug it and let it reset. After a moment or two, plug it back in and then determine if the Express connects.

  • Karl the old Level 1 (0 points)

    I've done that several times. I just did it again, and the Express light stayed green while I was disconnected, although no device would connect. Now the Express just flashes amber, and if I go to Airport utility, it shows that I have internet (from my cable), but when I click on the Express symbol in Utility, it says "No DNS servers." I have my cable hooked into the WAN port on the Express, and the other port goes to my Mac, but I have no wireless internet, despite seeing the network name in the menu bar.

  • John Galt Level 8 (45,943 points)

    If you intend to connect to your Express wirelessly, it is best to configure it that way to avoid confusion.

     

    I suggest you "hard reset" the Express and follow the prompts to configure it from its initial condition. Detach your Mac's Ethernet cable from the Express first.

     

    Be sure you perform the "hard reset" correctly. From Resetting an AirPort Base Station or Time Capsule FAQ

     

    Hard reset

     

    1. Press and hold the reset button with a pen or pencil until you see the status light (LED) start to flash amber rapidly, which should occur after about five seconds.
    2. Release the button, and the AirPort Base Station or Time Capsule will hard reset.

     

    After you do that you should see this in your Mac's menu bar:

     

    New AirPort Express.png

     

    Choose that and follow the prompts to configure it.

  • Karl the old Level 1 (0 points)

    That did it! Thought I had done that the first time, on initial setup, but I must have missed something! Thank you very much for your timely help!!

  • John Galt Level 8 (45,943 points)

    You're welcome Karl.