2 Replies Latest reply: Jan 20, 2013 5:03 PM by John Galt
Ems2000 Level 1 Level 1 (0 points)

Is this email address a valid secure Apple address?  News_Asia@InsideApple.Apple.com


We had an email regarding our iMac saying the hard drive needs to be replaced and I have been trying to find out if it is a real email or not?


This was the email...


Dear iMac owner,


Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.


Our records show that you have an iMac with an affected 1TB Seagate hard drive. Apple will replace your hard drive with a new one, free of charge, under the iMac 1TB Seagate Hard Drive Replacement Program.


Please choose one of the following options to get a replacement hard drive.

Apple Retail Store - Set up an appointment with a Genius.

Apple Authorized Service Provider - Find one here.

Apple Technical Support - Contact us for local service options.

Apple recommends replacing your affected hard drive as soon as possible. Before you go in for service, please back up your data. Learn more about backup options.


Additional Information


You will need to have the original Mac OS installation discs that were shipped with your iMac in order to reinstall your operating system, other applications, and any backed up data after your hard drive is replaced.


This worldwide Apple program does not extend the standard warranty coverage of the iMac.


Apple will replace affected 1TB Seagate hard drives, free of charge, for three years from your iMac's original date of purchase or until April 12, 2013, whichever provides longer coverage for you. Apple will continue to evaluate service data and provide extensions to this program as needed.


We apologize for any inconvenience.




Apple Inc.

iMac, Mac OS X (10.6)
  • John Galt Level 8 Level 8 (41,390 points)

    The content of the email is correct, though I suspect the "from" address is not a legitimate Apple email address. This leads me to believe the links contained in the email may be a "phishing" attempt. As a rule you should not click links in an email.


    Check for yourself if your Mac is affected by the recall program. Use the following link - not the one in the email:




    If the displayed language is not correct, you can specify your language by choosing it from the column on the left.


    You can determine your Mac's serial number using the instructions on that page.

  • John Galt Level 8 Level 8 (41,390 points)

    Read this - from Identifying fraudulent "phishing" email


    Note the email greeting

    Phishing emails tend to start with generic phrases like "Dear valued customer" or your email account name, such as "Dear snookums123," instead of your name ("Dear Emily" for example). Most legitimate companies include your name in their correspondence because companies will have it on record (if you've dealt with them before).

    "Dear iMac owner" seems very unlike Apple to me.

    Check your iMac's serial number yourself, and if you are affected by the recall, schedule a Genius Bar appointment here:


    Genius Bar Reservations: http://www.apple.com/retail/geniusbar/


    If you are not affected, delete the email and forget you ever saw it.