iPhone 5 Autofocus Problem?

Question

Level 1

5 points

iPhone 5 Autofocus Problem?

I have a white iPhone 5 which I love and use every day. I've never had a problem with it until today. Just an hour ago, my iPhone's camera began acting up. (Rear) Suddenly, it stops autofocusing. The iPhone tries to autofocus except it stops almost immediately. When I close my Camera app and reopen it, it begins as focused and proceeds to unfocus. I'm so confused and I do not know why this is being caused. Someone help! What should I do? Everything else works fine, including the front camera. The back camera does not appear to be damaged in any way. Any help is appreciated.

iPhone 5, iOS 6.0.2

Posted on Jan 20, 2013 7:06 PM

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Answer 1

iinami

Level 4

1,856 points

Jan 20, 2013 7:28 PM in response to thetli8

have you tried turning the phone off then on again? have you tried holding the sleep/wake button and the home button until the phone restarts? if not, give those a try and let us know what happens.

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Answer 2

thetli8 Author

Level 1

5 points

Jan 20, 2013 7:33 PM in response to iinami

Yeah, i've been restarting multiple times. I have just did what you have wrote a minute ago and my camera continues to do the same it has been doing. Is there a problem in the software or the camera hardware? The focus works still because it shifts from focused to unfocused. I'm unsure of what to do. Thanks for responding though...

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Answer 3

iinami

Level 4

1,856 points

Jan 20, 2013 7:42 PM in response to thetli8

take it to the apple store.

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Answer 4

dab3244

Level 1

0 points

Apr 2, 2013 4:33 PM in response to thetli8

Same problem for me on auto focus right before a trip. This is the worst phone I have ever had. Going to Samsung if Vz will let me.

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Answer 5

Apr 7, 2013 11:00 AM in response to thetli8

so how was the matter solved ? what did apple care say to you ? i find that my wife apple 5 is having the same issue.... pls help

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Answer 6

thetli8 Author

Level 1

5 points

Apr 7, 2013 11:37 AM in response to Deepak Sood

Hey!

Yeah, so I scheduled an appointment at Apple's Genius Bar. They walked me through and told me to backup via iCloud. Then they proceeded to tell me that it is a hardware problem that may occur in certain iPhones. Basically, they took back my iPhone, cleared the memory, and gave me a replacement free of charge. Just explain your problem clearly and they'll replace it for you.

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Answer 7

May 13, 2013 11:37 AM in response to thetli8

I am having the same problem right now. I will have to call Apple center and get it fixed.. it was working fine yesterday but it acted up today!

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Answer 8

May 19, 2013 10:40 AM in response to thetli8

Here in Brazil same problem and I took a look at internet lot of people complaining about the same issue. Do you think Apple could give us some piece of information? I'm a regular costumer they should show some respect to their clients....

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Answer 9

Jun 5, 2013 2:15 PM in response to thetli8

I have a white iPhone5 -16GB and started having the same problem

I am in Peru and that there is no authorized service center for apple support, I can do???

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Answer 10

Oct 31, 2013 5:16 PM in response to Cyberespia

Call in and have Appe document the case. If you are just visiting you can address the issue fully when you return. If you reside in Peru you will still need to call in and see if Apple can ship you a replacement.

1800myiphone

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