8 Replies Latest reply: Jan 23, 2013 2:29 AM by polydorus
marcos.eficient Level 1 Level 1 (0 points)

Hello,

 

I've tried everything but format.

 

Installation works like a charm, but when I try to start Itunes Windows gives the "file not found" error. I checked and the file itunes.exe is in the right path, but it does not work...

 

I checked for malware, viruses, cleaned registry and all that stuff. It didn't work!!!

 

Did anyone solve this problem? Thank you!


Windows 7
  • polydorus Level 6 Level 6 (11,950 points)

    Navigate to c:\program Files(x86)\iTunes for 64 bit windows or program files\iTunes for 32 bit.

     

    Double click on iTunes.exe

    Does iTunes start?

    If so, you may have a corrupt short cut and you can make another by right clicking and selecting Send to>>Desktop (create shortcut).

  • marcos.eficient Level 1 Level 1 (0 points)

    Thank you Polydorus for your answer,

     

    I already tested this with no luck, when I double click iTunes.exe on windows explorer I get the same error. I also tried 32 and 64 bits version with no luck, and I already uninstalled and reinstalled the application.

     

    Is there any solution different from reinstalling Windows 7? Thank you!

  • polydorus Level 6 Level 6 (11,950 points)

    OK, so the the quick thing didn't work.

     

    Could you post the full error message exact text please.

     

    It might also help to see if there is a useful error message in the windows error logs.

     

    Control Panel>>Administrative Tools>>Event Viewer>>Windows Logs>>Application.

     

    Do it immediately after generating the error so the message is top of the list.

     

    Probably the next thing to try is a full uninstall of iTunes and related programs followed by reinstall. but it would be nice to try to see exactly what is going on first.

  • b noir Level 9 Level 9 (72,030 points)

    I already tested this with no luck, when I double click iTunes.exe on windows explorer I get the same error.

     

    Apologies for barging in, p, but I'd like to doublecheck the malware situation with this one. It's not especially common, but there is a security hijack that can produce that particular symptom. (It gloms on to the image execution options for iTunes in the registry.)

     

    If it's the one I'm thinking of, Malwarebytes Antimalware has been able to pick it up in the past.

     

    Download and install the free version of Malwarebytes AntiMalware:

     

    http://www.malwarebytes.org/products/malwarebytes_free

     

    Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hours on my Lenovo.)

     

    Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look.

  • marcos.eficient Level 1 Level 1 (0 points)

    error itunes.png

     

    This is the error. We triple checked with Malwarebytes, AVG and Housecall. Just some small cookies and a keygen... deleted, cleaned and uninstalled and installed again... with the same result!!!

     

    I am about to surrender and format this computer... I had never seen something like this with iTunes...

     

    Oh, it's in spanish... it says "Windows could not find the file..."

  • polydorus Level 6 Level 6 (11,950 points)

    Thanks for dropping in b noir and reminding me of the malware angle. I have a note that the problem key is:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\itunes.exe

     

    I do not have this key on my PC.

     

    If the malware search was negative it might be worth trying a full uninstall of iTunes and it's components and reinstalling.

    Compete uninstall method:

    http://support.apple.com/kb/HT1923?viewlocale=es_ES

     

    Downloads

    http://www.apple.com/itunes/download/

    Quicktime if required

    http://www.apple.com/quicktime/download/win.html

     

    But before you do that did you find a helpful error message using the event viewer?

  • b noir Level 9 Level 9 (72,030 points)

    I have a note that the problem key is:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\itunes.exe

     

    I do not have this key on my PC.

     

    Yeah, that's the one. if I recall correctly, I don't have it either.

     

    (Just a thought for later with this one if further joy with standard procedures. It might be worth attempting to run iTunes as an administrator if nothing else seems to be working. Sort of working on the principle that weird permissions **** can fake any given set of symptoms.)

  • polydorus Level 6 Level 6 (11,950 points)

    Thanks for the suggestion b.

    I think the OP may have given up now.

    I was hoping for an error message from the event viewer to see if that helped.

    Also it would have been intersting to see if ProcessMonitor showed anything useful.

     

    Added:

    After searching around, I found a suggestion that combofix was required to fix a similar error with iexplore.exe, even though another removal program had apparently removed the threat. I wonder if that would be the case here, I haven't had any experience with combofix myself.

     

    Message was edited by: polydorus