happilyevolvingsoul

Q: wireless internet connection established computer not connecting to internet

Hello. A very frustrating problem that has been ongoing since I got my iMac over a year ago, but it happens on several of my Apple products. I'd love to resolve the issue once and for all.

 

I have 5 bars on my wireless connection icon, showing that I am connected to a wireless network, but the internet isn't actually connected, or if it is, my pages just won't load.


I've tried renewing my ip address, restarting my computer after unplugging it, giving it time, etc... there seems to be no rhyme or reason why this is occuring. Other Macs and nonMacs in the home are connecting to the internet and loading pages with no problem.

 

HELP!!!
Thank you in advance!

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)

Posted on Jan 21, 2013 8:21 AM

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Q: wireless internet connection established computer not connecting to internet

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  • by Linc Davis,

    Linc Davis Linc Davis Jan 21, 2013 8:51 AM in response to happilyevolvingsoul
    Level 10 (207,990 points)
    Applications
    Jan 21, 2013 8:51 AM in response to happilyevolvingsoul

    What exactly happens when you try to load pages? Do other Internet applications work, such as email?

  • by happilyevolvingsoul,

    happilyevolvingsoul happilyevolvingsoul Jan 21, 2013 8:56 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 21, 2013 8:56 AM in response to Linc Davis

    E-mails are showing up through MacMail. When I try to load a page, the blue loading bar loads about 1/16th of the way, and then just stops, and the little spinning circle (not the rainbow one, the one that shows a page is trying to load) just spins and spins and spins. Eventually I'll get an error message that the server where the page is located isn't responding, but the pages load on other computers, most likely indicating it's not a problem with the server?

     

     

    I just tried doing a software update, but get an error message that Software Update can't connect to the update server...

  • by Linc Davis,

    Linc Davis Linc Davis Jan 21, 2013 9:45 AM in response to happilyevolvingsoul
    Level 10 (207,990 points)
    Applications
    Jan 21, 2013 9:45 AM in response to happilyevolvingsoul

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by happilyevolvingsoul,

    happilyevolvingsoul happilyevolvingsoul Jan 21, 2013 12:05 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 21, 2013 12:05 PM in response to Linc Davis

    Thank you so much, Linc.
    I trust that this will make more sense to you than it does to me?

     

    What is this console thing? A log of all the activity that happens when your computer tries to make an action?

     

    1/21/13 2:47:24.000 PM kernel: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).

    1/21/13 2:47:24.000 PM kernel: 7881.814085: setDISASSOCIATE ****STA SYNC DISASSOC SUCCESS 

    1/21/13 2:47:24.000 PM kernel: The USB device BRCM2046 Hub (Port 1 of Hub at 0xfa100000) may have caused a wake by issuing a remote wakeup (3)

    1/21/13 2:47:24.000 PM kernel: TBT W (1): 0 [x]

    1/21/13 2:47:24.000 PM kernel: The USB device Bluetooth USB Host Controller (Port 1 of Hub at 0xfa110000) may have caused a wake by issuing a remote wakeup (3)

    1/21/13 2:47:24.000 PM kernel: 7881.979841: performCountryCodeOperation: Not connected, scan in progress[0]

    1/21/13 2:47:24.000 PM kernel: HID tickle 203 ms

    1/21/13 2:47:25.144 PM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe

    1/21/13 2:47:25.145 PM configd: setting hostname to "Emilys-iMac.local"

    1/21/13 2:47:25.148 PM configd: network configuration changed.

    1/21/13 2:47:25.000 PM kernel: en1: BSSID changed to 00:18:01:a9:6a:a3

    1/21/13 2:47:25.000 PM kernel: AirPort: Link Up on en1

    1/21/13 2:47:25.000 PM kernel: en1: BSSID changed to 00:18:01:a9:6a:a3

    1/21/13 2:47:25.683 PM hidd: MultitouchHID: device bootloaded

    1/21/13 2:47:28.270 PM configd: network configuration changed.

    1/21/13 2:47:28.274 PM configd: setting hostname to "Emilys-iMac"

    1/21/13 2:47:28.299 PM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe

    1/21/13 2:47:28.300 PM UserEventAgent: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on Robert1 because it is protected and not on the exception list

    1/21/13 2:47:28.300 PM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown

    1/21/13 2:47:28.302 PM configd: network configuration changed.

    1/21/13 2:47:28.000 PM kernel: en1: BSSID changed to 00:18:01:a9:6a:a3

    1/21/13 2:47:28.661 PM airportd: _doAutoJoin: Already associated to “Robert1”. Bailing on auto-join.

    1/21/13 2:47:28.927 PM configd: network configuration changed.

    1/21/13 2:47:54.285 PM com.apple.backupd: Starting standard backup

    1/21/13 2:47:54.287 PM com.apple.backupd: Error -35 while resolving alias to backup target

    1/21/13 2:48:04.299 PM com.apple.backupd: Backup failed with error: 19

    1/21/13 2:50:15.761 PM com.apple.SecurityServer: Session 100008 created

    1/21/13 2:50:20.065 PM sandboxd: ([334]) com.apple.qtkits(334) deny file-read-data /Users/happilyevolvingsoul/Movies/iMovie Events.localized/Me Doing WoodWork/iMovie Thumbnails/MeSplittingWood

     

    Let's hope this secret code tells some dirty little secrets about the problems with my computer!!
    Thank you, again!

  • by Linc Davis,

    Linc Davis Linc Davis Jan 21, 2013 12:21 PM in response to happilyevolvingsoul
    Level 10 (207,990 points)
    Applications
    Jan 21, 2013 12:21 PM in response to happilyevolvingsoul

    Hold down the option key and select the Wi-Fi menu in the menu bar. What values are shown for the following?

     

    PHY Mode

    Channel

    Security

    RSSI

    Transmit Rate

  • by happilyevolvingsoul,

    happilyevolvingsoul happilyevolvingsoul Jan 21, 2013 12:30 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 21, 2013 12:30 PM in response to Linc Davis

    PHY Mode: 802.11g
    BSSID: 00:18:01:a9:6a:a3
    Channel: 11 (2.4 GHz)
    Security: WEP
    RSSI: -69
    Transmit Rate: 48

  • by Linc Davis,

    Linc Davis Linc Davis Jan 21, 2013 12:41 PM in response to happilyevolvingsoul
    Level 10 (207,990 points)
    Applications
    Jan 21, 2013 12:41 PM in response to happilyevolvingsoul

    Please change the security setting of your wireless router from "WEP" to "WPA2 Personal." If the router can't do that, you need a new one. Also see the following support articles:

     

    Joining an encrypted WEP or WPA Wi-Fi network

    Recommended settings for Wi-Fi routers and access points

  • by happilyevolvingsoul,

    happilyevolvingsoul happilyevolvingsoul Jan 21, 2013 1:07 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 21, 2013 1:07 PM in response to Linc Davis

    Now you're getting tricky on me!
    It appears that I need to know my routers username and password... The router is many many years old. I'll see what digging I can do, but chances are I'll need a new router.

     

    Until I can contact Verizon, I'm at a standstill... but I deeply appreciate your assistance! You have been most helpful. Thank you.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 21, 2013 1:22 PM in response to happilyevolvingsoul
    Level 10 (207,990 points)
    Applications
    Jan 21, 2013 1:22 PM in response to happilyevolvingsoul

    If the router is many years old, you should get a new one. Wireless routers get old fast.