fitzjewels

Q: App Store: says You cannot update this software since you have not owned the major version of this software - when it came with the computer!!

Bought Apple iMac about 3-4 months ago and ever since I have had it I have not been able to update the Apple applications, i.e. pages, iphoto, keywords, numbers etc etc

 

When I go to the app store to update them it says "To update this application, sign in to the account you used to purchase it." which I do several times and then it says

 

"You cannot update this software since you have not owned the major version of this software"

 

What the ****! It came with the computer so have never needed/had the major version, how do I get them to update without removing the receipt file and downloading it manually every time?

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.2)

Posted on Jan 21, 2013 8:36 AM

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Q: App Store: says You cannot update this software since you have not owned the major version of this software - when it came with th ... more

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  • by mende1,

    mende1 mende1 Jan 21, 2013 8:39 AM in response to fitzjewels
    Level 10 (93,324 points)
    Desktops
    Jan 21, 2013 8:39 AM in response to fitzjewels

    Welcome to the Apple Support Communities

     

    First, see > http://support.apple.com/kb/TS4236?viewlocale=en_US&locale=en_US

     

    If that doesn't work, open App Store > Featured > Account (under Quick Links) > Show hidden purchases, and show all the applications you can't update, so you will be able to update them.

     

    If you can't, did you buy a second-hand Mac? If not, contact with App Store support > http://www.apple.com/support/mac/app-store/contact

  • by Paul_31,Helpful

    Paul_31 Paul_31 Jan 21, 2013 8:42 AM in response to fitzjewels
    Level 6 (13,925 points)
    Jan 21, 2013 8:42 AM in response to fitzjewels

    If this doesn't reflect your situation you can ignore this post.

     

    I'm not optimistic this'll work, but it might. It worked for me when I had a similar problem. For some reason I had added my Macintosh HD to the 'exclude' settings in Time Machine. Deleting it from there and letting Spotlight re-index the HD solved it for me.

     

    System Preferences>Time Machine>Options button and make sure your HD isn't listed. If it is delete it using the '-' button, let Spotlight do its thing and then try Software Update.

  • by fitzjewels,Helpful

    fitzjewels fitzjewels Jan 21, 2013 8:45 AM in response to mende1
    Level 1 (0 points)
    Jan 21, 2013 8:45 AM in response to mende1

    The link didn't work as my startup volume wasn't in there and I can't find the hidden purchases. When I hit account in the app store I have to sign in and it then just shows me my account details, i.e. address, card number etc etc

     

    The Mac is brand new freom the Apple website!

  • by fitzjewels,

    fitzjewels fitzjewels Jan 21, 2013 8:46 AM in response to Paul_31
    Level 1 (0 points)
    Jan 21, 2013 8:46 AM in response to Paul_31

    My Macintosh HD is not in my Time Machine so there is nothing being excluded!

  • by mende1,

    mende1 mende1 Jan 21, 2013 8:47 AM in response to fitzjewels
    Level 10 (93,324 points)
    Desktops
    Jan 21, 2013 8:47 AM in response to fitzjewels

    See > http://support.apple.com/kb/HT4928

     

    If you don't see the option and you purchased the applications with your Apple ID in the App Store, contact with App Store support > http://www.apple.com/support/mac/app-store/contact

  • by Paul_31,

    Paul_31 Paul_31 Jan 21, 2013 8:53 AM in response to fitzjewels
    Level 6 (13,925 points)
    Jan 21, 2013 8:53 AM in response to fitzjewels

    Have a look in System Preferences>Spotlight>Privacy tab - is your Macintosh HD listed. If so, do as outlined in my post above. If not, I found this old thread where some users had a similar problem and seemed to suggest various odd solutions: https://discussions.apple.com/thread/2794280?start=60&tstart=0

  • by fitzjewels,

    fitzjewels fitzjewels Jan 22, 2013 1:35 AM in response to Paul_31
    Level 1 (0 points)
    Jan 22, 2013 1:35 AM in response to Paul_31

    Non of these have worked

  • by Shootist007,

    Shootist007 Shootist007 Jan 22, 2013 3:35 AM in response to fitzjewels
    Level 6 (16,660 points)
    Jan 22, 2013 3:35 AM in response to fitzjewels

    The Apps you are asking about are Not included with any Mac computer. They are iWorks Apps and you had to install them from an iWorks DVD. So more then likely you used an older version of iWorks which are not upgradable to the newest versions being offered on the Mac App Store. To get the newest versions you will need to buy the newer version from the Mac App Store.

  • by gimmis55,

    gimmis55 gimmis55 Feb 27, 2013 5:06 PM in response to Shootist007
    Level 1 (0 points)
    Feb 27, 2013 5:06 PM in response to Shootist007

    Not true.  Pages and Keywords came with my iMac and are having the same problem that fitzjewels describes.  It is surprising to see so many unhelpful responses and no sensible ones.

  • by ds store,

    ds store ds store Feb 27, 2013 6:42 PM in response to fitzjewels
    Level 7 (30,395 points)
    Feb 27, 2013 6:42 PM in response to fitzjewels

    fitzjewels wrote:

     

    Bought Apple iMac about 3-4 months ago and ever since I have had it I have not been able to update the Apple applications, i.e. pages, iphoto, keywords, numbers etc etc


    What the ****! It came with the computer so have never needed/had the major version, how do I get them to update without removing the receipt file and downloading it manually every time?

     

    If those softwares were ordered with a brand new machine and preinstalled from Apple, it's possible something got messed up with associating those paid for programs with your AppleID.

     

    This issue will have to be resolved with Apple.

     

     

     

    If the software was installed by someone else for you, it's possible you got ripped off or they didn't know it's all copy protected and installed their copies of the software.

     

     

    If you bought the machine "open box" or supposedly new from a third party reseller, it's possible they installed the software without realizing it's copy protected.

     

     

    If you have reciepts and proof of purchase for purchasing those programs, then it's no problem getting Apple to get you redownload versions compatible with your AppleID.

     

    It's also possible you forget your AppleID and password, or it's been changed and thus isn't working as before.

  • by artimusgordon,

    artimusgordon artimusgordon Mar 3, 2013 11:59 PM in response to fitzjewels
    Level 1 (0 points)
    Mar 3, 2013 11:59 PM in response to fitzjewels

    did you get this resolved?  I had the same problem, continually putting in my apple id to update iPhoto and receiving the same error message.  I believe my issue centered around my computer (and iCloud) were set up with my @me.com id but with the shift from mobile me to iCloud, my apple id is also pinned to the @mac.com.  Both @me and @mac show under my apple id but only the @mac works with the updates.

     

    Anyway, I was able to finally update:

    Go to the App Store, Store, Purchases.  There it showed Garage Band and iMovie as purchased/updated but iPhoto waiting for update.  I clicked on update, my current @mac apple id appeared w a password request.  I entered the password and the update executed.

  • by amala.amilo,

    amala.amilo amala.amilo Mar 19, 2013 8:48 AM in response to fitzjewels
    Level 1 (0 points)
    Mar 19, 2013 8:48 AM in response to fitzjewels

    I opened up the App Store and went to "Purchases" at the top (I had to sign in to my account). Then there were 3 apps (GarageBand, iMovie and iPhoto) that were not under Purchases, but something like they needed to be verified to a code had to be downloaded. Click on that, then it should put those apps into your purchases, and then you can update them. Confusing, but does that make sense?

  • by ssls6,

    ssls6 ssls6 Mar 19, 2013 10:04 AM in response to amala.amilo
    Level 4 (2,869 points)
    Mar 19, 2013 10:04 AM in response to amala.amilo

    I had a similiar problem that I fixed doing this:

     

    Close Mac App Store

     

    Go into this folder

    /Library/Application Support/App Store

     

    Drag this file to the desktop

    adoption.plist

     

    Repen Mac App Store and log in

     

    If it fixes your problem, great, if not, you can move the old adoption.plist file back

  • by imagebytekid,

    imagebytekid imagebytekid May 28, 2013 6:20 AM in response to ssls6
    Level 1 (5 points)
    May 28, 2013 6:20 AM in response to ssls6

    nice one this fixed all my apps updating.

    Was not ID, spotlight, or hidden apps.

    thank you!

     

    ssls6 wrote:

     

    I had a similiar problem that I fixed doing this:

     

    Close Mac App Store

     

    Go into this folder

    /Library/Application Support/App Store

     

    Drag this file to the desktop

    adoption.plist

     

    Repen Mac App Store and log in

     

    If it fixes your problem, great, if not, you can move the old adoption.plist file back

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