Q: App Store: says You cannot update this software since you have not owned the major version of this software - when it came with th ... App Store: says You cannot update this software since you have not owned the major version of this software - when it came with the computer!! more
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All replies
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Helpful answers
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Jan 21, 2013 8:39 AM in response to fitzjewelsby mende1,Welcome to the Apple Support Communities
First, see > http://support.apple.com/kb/TS4236?viewlocale=en_US&locale=en_US
If that doesn't work, open App Store > Featured > Account (under Quick Links) > Show hidden purchases, and show all the applications you can't update, so you will be able to update them.
If you can't, did you buy a second-hand Mac? If not, contact with App Store support > http://www.apple.com/support/mac/app-store/contact
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Jan 21, 2013 8:42 AM in response to fitzjewelsby Paul_31,★HelpfulIf this doesn't reflect your situation you can ignore this post.
I'm not optimistic this'll work, but it might. It worked for me when I had a similar problem. For some reason I had added my Macintosh HD to the 'exclude' settings in Time Machine. Deleting it from there and letting Spotlight re-index the HD solved it for me.
System Preferences>Time Machine>Options button and make sure your HD isn't listed. If it is delete it using the '-' button, let Spotlight do its thing and then try Software Update.
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Jan 21, 2013 8:45 AM in response to mende1by fitzjewels,★HelpfulThe link didn't work as my startup volume wasn't in there and I can't find the hidden purchases. When I hit account in the app store I have to sign in and it then just shows me my account details, i.e. address, card number etc etc
The Mac is brand new freom the Apple website!
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Jan 21, 2013 8:46 AM in response to Paul_31by fitzjewels,My Macintosh HD is not in my Time Machine so there is nothing being excluded!
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Jan 21, 2013 8:47 AM in response to fitzjewelsby mende1,See > http://support.apple.com/kb/HT4928
If you don't see the option and you purchased the applications with your Apple ID in the App Store, contact with App Store support > http://www.apple.com/support/mac/app-store/contact
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Jan 21, 2013 8:53 AM in response to fitzjewelsby Paul_31,Have a look in System Preferences>Spotlight>Privacy tab - is your Macintosh HD listed. If so, do as outlined in my post above. If not, I found this old thread where some users had a similar problem and seemed to suggest various odd solutions: https://discussions.apple.com/thread/2794280?start=60&tstart=0
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Jan 22, 2013 3:35 AM in response to fitzjewelsby Shootist007,The Apps you are asking about are Not included with any Mac computer. They are iWorks Apps and you had to install them from an iWorks DVD. So more then likely you used an older version of iWorks which are not upgradable to the newest versions being offered on the Mac App Store. To get the newest versions you will need to buy the newer version from the Mac App Store.
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Feb 27, 2013 5:06 PM in response to Shootist007by gimmis55,Not true. Pages and Keywords came with my iMac and are having the same problem that fitzjewels describes. It is surprising to see so many unhelpful responses and no sensible ones.
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Feb 27, 2013 6:42 PM in response to fitzjewelsby ds store,fitzjewels wrote:
Bought Apple iMac about 3-4 months ago and ever since I have had it I have not been able to update the Apple applications, i.e. pages, iphoto, keywords, numbers etc etc
What the ****! It came with the computer so have never needed/had the major version, how do I get them to update without removing the receipt file and downloading it manually every time?
If those softwares were ordered with a brand new machine and preinstalled from Apple, it's possible something got messed up with associating those paid for programs with your AppleID.
This issue will have to be resolved with Apple.
If the software was installed by someone else for you, it's possible you got ripped off or they didn't know it's all copy protected and installed their copies of the software.
If you bought the machine "open box" or supposedly new from a third party reseller, it's possible they installed the software without realizing it's copy protected.
If you have reciepts and proof of purchase for purchasing those programs, then it's no problem getting Apple to get you redownload versions compatible with your AppleID.
It's also possible you forget your AppleID and password, or it's been changed and thus isn't working as before.
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Mar 3, 2013 11:59 PM in response to fitzjewelsby artimusgordon,did you get this resolved? I had the same problem, continually putting in my apple id to update iPhoto and receiving the same error message. I believe my issue centered around my computer (and iCloud) were set up with my @me.com id but with the shift from mobile me to iCloud, my apple id is also pinned to the @mac.com. Both @me and @mac show under my apple id but only the @mac works with the updates.
Anyway, I was able to finally update:
Go to the App Store, Store, Purchases. There it showed Garage Band and iMovie as purchased/updated but iPhoto waiting for update. I clicked on update, my current @mac apple id appeared w a password request. I entered the password and the update executed.
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Mar 19, 2013 8:48 AM in response to fitzjewelsby amala.amilo,I opened up the App Store and went to "Purchases" at the top (I had to sign in to my account). Then there were 3 apps (GarageBand, iMovie and iPhoto) that were not under Purchases, but something like they needed to be verified to a code had to be downloaded. Click on that, then it should put those apps into your purchases, and then you can update them. Confusing, but does that make sense?
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Mar 19, 2013 10:04 AM in response to amala.amiloby ssls6,I had a similiar problem that I fixed doing this:
Close Mac App Store
Go into this folder
/Library/Application Support/App Store
Drag this file to the desktop
adoption.plist
Repen Mac App Store and log in
If it fixes your problem, great, if not, you can move the old adoption.plist file back
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May 28, 2013 6:20 AM in response to ssls6by imagebytekid,nice one this fixed all my apps updating.
Was not ID, spotlight, or hidden apps.
thank you!
ssls6 wrote:
I had a similiar problem that I fixed doing this:
Close Mac App Store
Go into this folder
/Library/Application Support/App Store
Drag this file to the desktop
adoption.plist
Repen Mac App Store and log in
If it fixes your problem, great, if not, you can move the old adoption.plist file back