Someone hacked my gmail account and Google says it was because someone hacked my MBP. Help Please!

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Level 1

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Someone hacked my gmail account and Google says it was because someone hacked my MBP. Help Please!

Long story short.

My gf had her gmail account hacked and the password changed. While I was at work, she contacted Google via telephone for a password reset. The rep apparently gained access to my MBP and said that someone in Romaina hacked into my MBP and obtained her password. The rep wanted to charge her $100 to put "anti-hacking" and "anti-virus" software on my computer. My wifi runs through an Airport and is password protected. Additionally, I am the primary user of my MBP and none of my gmail accounts were touched.

Is it possible that someone actually hacked into my MBP and obtained my gf's password? How can I verify that this did or did not happen? It sounds very fishy to me and more of a sales scam. I also don't like the fact that a had a google rep having access to my laptop.

mac book pro, Mac OS X (10.4.10)

Posted on Jan 21, 2013 11:44 AM

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Answer 1

Best reply

mende1

Level 10

93,538 points

Jan 21, 2013 11:48 AM in response to jwyble

jwyble wrote:

The rep apparently gained access to my MBP and said that someone in Romaina hacked into my MBP and obtained her password. The rep wanted to charge her $100 to put "anti-hacking" and "anti-virus" software on my computer.

Did she tell that? Don't trust her. It can make sense that someone would have hacked your Mac, but it looks like she was lying you to buy slow antiviruses for your computer. Just leave your Mac as it is. Also, see > http://www.reedcorner.net/mmg

If you want to make sure, you can see what's connecting to the Internet on your Mac with Little Snitch > http://www.obdev.at/products/littlesnitch/index.html

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Answer 2

jwyble Author

Level 1

0 points

Jan 21, 2013 2:14 PM in response to mende1

As a follow up:

So my gf had apparantely contacted some third party company to resolve her gmail account instead of Google. Once she told me this, I contacted Google's support via telephone (paying $2.00) and resent all information necessary to gain access to the account. At this point, I really do not believe that my computer was hacked, but cannot be sure until I check it myself later tonight.

I am still fighting with Google to have them send my gf a link to reset her password. I spoke to the supervisor on my second call and laid out the issues and informed that they have still not frozen the email account, which means that Google has continued to allow an identity thief continued use of her account causing her great mental distress and financial harm. I think the supervisor understood what I was saying.

Has anyone ever had to deal with this issue?

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Answer 3

sdpitbull

Level 3

965 points

Jan 21, 2013 2:31 PM in response to jwyble

All you need to do is log into the Google account and change the password yourself and that will stop anyone else from access.

Also I doubt it was Romania. I know there is a place in Google accounts that says where the log ins are occuring but it is widely wrong and way off base.

You will need to do 2 things:

a) Change the account password immediately

b) Enable 2-factor authentication so that you must receive a text and enter a code in order to log into your email.

Change Account Password:

From google.com homepage in the upper right click SIGN IN.