Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Importing Mail after new HD install and recovery via Time Capsule

I just had to replace my HD on my iMac (2.4 GHz Intel Core 2 Duo; 10.7.5) I imported everything via Time Capsule with no issues.


I am, however, having problems with Mail.


When I click on mail, it launches into Message Import . .. Welcome to Mail" I click to continue and it begins importing. When I get to the part where it is importing sent messages it gets hung up at 14724 of 16,808; time remaining 1 minute.


Can anyone offer any suggestions? THANK YOU!!!

iMac, Mac OS X (10.7.5)

Posted on Jan 21, 2013 3:59 PM

Reply
17 replies

Jan 21, 2013 7:20 PM in response to Linc Davis

Mr. Davis -


First - I am not that Mac savy, so I appreciate your patience.


I did a Recovery HD and then just picked the last backup (which is what they told me to do at Apple)


I am also running Office for Mac and attempted to open a document and received, "THe Office for Mac installation did not complete succesfully because there was a problem with the installer. to fix the issue, please reinstall Office for Mac."


I am assuming that means I have to find my disks and reinstall? ?? I am totally lost and getting concerned about all of my documents!


I appreciate any direction you can give me. Thank you!

Jan 21, 2013 8:03 PM in response to Lynda Rice

Let's try the easy fix first. It may not work.


Quit Mail.


Triple-click the text on the line below to select it:


~/Library/Mail/V2/MailData/Envelope Index


Copy (command-C) the selected text to the Clipboard. In the Finder, select


Go Go to Folder


from the menu bar. Paste (command-V) into the box that opens, then press return.


A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is corrupt and that Mail has to quit. Click OK.


Test. If Mail now works as expected, you can delete the file you moved to the Desktop. If you get a warning that the file is in use when you try to empty the Trash, log out and log back in.

Jan 24, 2013 3:40 PM in response to Lynda Rice

Triple-click anywhere in the line below to select it:


ls -@Oaeln L*/M*/V2/MailData


Copy the selected text to the Clipboard (command-C).


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


Paste (command-V) into the Terminal window.


Post any lines of output that appear below what you entered — the text, please, not a screenshot.

Jan 26, 2013 7:43 AM in response to Linc Davis

Here is what was returned:



Last login: Fri Jan 25 18:13:01 on console

lynda-rices-imac-2:~ lyndarice$ ls -@Oaeln L*/M*/V2/MailData

total 1536

drwxr-xr-x 34 501 20 - 1156 Jan 21 19:28 .

drwxr-xr-x 7 501 20 - 238 Jan 21 17:28 ..

-rw-r--r-- 1 501 20 - 5659 Jan 13 19:16 Accounts.plist

-rw------- 1 501 20 - 57344 Jan 7 2010 AvailableFeeds.corrupt

-rw-r--r-- 1 501 20 - 15649 Jan 13 19:17 BackupTOC.plist

-rw-r--r-- 1 501 20 - 135156 Jan 13 19:17 DefaultCounts

-rw-r--r--@ 1 501 20 - 4096 Jan 21 19:28 Envelope Index-T0x7f89fb80d9f0.tmp.Ojoptm

com.apple.metadata:FileSyncAgentExcludeItem 1

-rw-r--r-- 1 501 20 - 32768 Jan 21 19:28 Envelope Index-T0x7f89fb80d9f0.tmp.Ojoptm-shm

-rw-r--r-- 1 501 20 - 0 Jan 21 19:28 Envelope Index-T0x7f89fb80d9f0.tmp.Ojoptm-wal

-rw-r--r--@ 1 501 20 - 4096 Jan 21 06:06 Envelope Index-T0x7f91c42a79b0.tmp.MOZZ03

com.apple.metadata:FileSyncAgentExcludeItem 1

-rw-r--r-- 1 501 20 - 32768 Jan 21 06:06 Envelope Index-T0x7f91c42a79b0.tmp.MOZZ03-shm

-rw-r--r-- 1 501 20 - 0 Jan 21 06:06 Envelope Index-T0x7f91c42a79b0.tmp.MOZZ03-wal

-rw-r--r--@ 1 501 20 - 4096 Jan 21 06:25 Envelope Index-T0x7fae420efcf0.tmp.qEzn5O

com.apple.metadata:FileSyncAgentExcludeItem 1

-rw-r--r-- 1 501 20 - 32768 Jan 21 06:25 Envelope Index-T0x7fae420efcf0.tmp.qEzn5O-shm

-rw-r--r-- 1 501 20 - 0 Jan 21 06:25 Envelope Index-T0x7fae420efcf0.tmp.qEzn5O-wal

-rw-r--r--@ 1 501 20 - 4096 Jan 21 14:24 Envelope Index-T0x7fbaaaa142e0.tmp.ap4U5J

com.apple.metadata:FileSyncAgentExcludeItem 1

-rw-r--r-- 1 501 20 - 32768 Jan 21 14:24 Envelope Index-T0x7fbaaaa142e0.tmp.ap4U5J-shm

-rw-r--r-- 1 501 20 - 0 Jan 21 14:24 Envelope Index-T0x7fbaaaa142e0.tmp.ap4U5J-wal

-rw-r--r--@ 1 501 20 - 4096 Jan 21 17:33 Envelope Index-T0x7fd934255600.tmp.1iuSVv

com.apple.metadata:FileSyncAgentExcludeItem 1

-rw-r--r-- 1 501 20 - 0 Jan 21 18:01 Envelope Index-T0x7fd934255600.tmp.1iuSVv-shm

-rw-r--r-- 1 501 20 - 0 Jan 21 17:33 Envelope Index-T0x7fd934255600.tmp.1iuSVv-wal

-rw-r--r-- 1 501 20 - 516 Jan 13 19:16 FlagMailboxes.plist

-rw-r--r-- 1 501 20 - 310712 Apr 11 2012 LSMMap2

-rw-r--r-- 1 501 20 - 8235 Apr 3 2010 MessageRules.plist

-rw-r--r-- 1 501 20 - 8005 Feb 17 2009 MessageRules.plist.backup

-rw------- 1 501 20 - 14336 Dec 6 2009 MessageUidsAlreadyDownloaded3

-rw-r--r-- 1 501 20 - 36879 Jan 13 19:17 OpenedAttachments.plist

-rw-r--r-- 1 501 20 - 3498 Jan 15 2012 SearchHistory.plist

drwx------ 3 501 20 - 102 Mar 23 2008 Signatures

-rw-r--r-- 1 501 20 - 309 Jan 13 19:16 SmartMailboxes.plist

-rw-r--r-- 1 501 20 - 309 Jan 13 18:37 SmartMailboxes.plist.backup

-rw------- 1 501 20 - 182 Jan 23 2012 SyncAlert

-rw-r--r-- 1 501 20 - 318 Jan 13 19:16 VersionedSmartMailboxes.plist

-rw-r--r-- 1 501 20 - 318 Jan 13 18:37 VersionedSmartMailboxes.plist.backup

lynda-rices-imac-2:~ lyndarice$



Thank you again, Sir!!

Jan 26, 2013 10:15 AM in response to Lynda Rice

It looks like one of two things is happening:


  1. You have one or more corrupt mailboxes that Mail is unable to import; or
  2. Your OS X installation itself is corrupt, perhaps because your old hard drive was failing.


#1 is more likely, but it's also much harder, or maybe impossible, to fix without losing data. So I suggest you try a fix for #2 first.


Back up all data.


Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.


Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.


When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

Jan 26, 2013 11:38 PM in response to Linc Davis

Mr. Davis -


I have some questions before I start this because I am confused.


- If my OSX installation itself was corrupt, wouldn't I notice that with other ways on my system? I mean, wouldn't things be running bad or anything like that?


- when you say Reinstall the OS . .. I'm already lost right there. I think I started with Snow Leopard and then everything else was downloads so how do I reinstall it?? I'm old school and thinking don't I need an actual "disk".


And as for you saying #1 is most likely, what is the worst that happens there? I mean, I don't even understand what the heck Mail is trying to do right now? Is it trying to import everything I have ever sent and deleted and saved? My time capsule doesn't have that? What the heck does iCloud do then?


I am sooooo confused!! Thank you for your patience in answering my silly questions. . .

Jan 27, 2013 9:27 AM in response to Lynda Rice

If my OSX installation itself was corrupt, wouldn't I notice that with other ways on my system?


Not necessarily. But as I wrote above, your problem isn't likely due to system corruption. I just want to rule it out before wasting a lot of time on more complicated troubleshooting.


when you say Reinstall the OS . .. I'm already lost right there.


If my instructions aren't clear, see Reinstall OS X.


And as for you saying #1 is most likely, what is the worst that happens there?


The worst is that you lost some messages that were never backed up because your old drive was failing.

Jan 29, 2013 4:52 PM in response to Linc Davis

Mr. Davis -


I Reinstalled OSX and no change.


Here's something I noticed and it probably doesn't mean a thing, but. . . .


It gets stuck when it is "Importing mailbox Sent Messages -".


When I just tried it, it got stuck on Impoted 10931 of 13015 messages.

Then I tried again and it got stuck on Imported 10920 of 13004 messages;

Then one more time for the heck of it and it was Imported 10909 of 12993 messages.


So each time I started it was 11 messages less than the time before and each time it got stuck it had 2084 messages left to go!



Not sure of the next steps . . . . sigh

Importing Mail after new HD install and recovery via Time Capsule

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.