2 Replies Latest reply: Mar 21, 2013 12:05 AM by perididdle1
wytewolf Level 1 Level 1

"35 items could not be synced" between my Mac and iPhone. It says "See iTunes for more information." Where do I find this information to be able to sync these 35 items and how do I know which items they are?


iPhone 3G, iOS 6, Mac OS X Version 10.5.8 Computer
  • William Lloyd Level 7 Level 7

    This can be frustrating.  If you go to iTunes and look at the playlists that are synching to your iPhone, there should be grey exclamation points next to some of them.  It's subtle, and not easy to discover.

  • perididdle1 Level 1 Level 1

    My iPhone says, "37 items could not be synced. See iTunes for more information," but iTunes only shows me a gray exclamation point next to the title of my iPhone (no other exclamation points by playlists, music, photos, etc.). When I click on the exclamation point, a window pops up which says, "13 total problems," then it lists 13 .mov videos which are the wrong format...what about the other 24 items my iPhone says could not be synced?

     

    I'd actually unsynced several photo albums in the effort to isolate the problem. When I try to sync a few smart photo albums, I can see the albums show up in gray on my iPhone during the sync, then 2 of 3 syncing albums disappear and my iPhone says 150 items could not be synced. When I check iTunes, the same thing as above happens: iTunes says only 26 items could not be synced (all videos). What about the other 124 items?

     

    How do I access the entire information? Any ideas on how to get the photos to sync?

     

    Thanks.

     

    Message was edited by: perididdle1