2 Replies Latest reply: Jan 22, 2013 6:47 AM by lllaass
joe2485 Level 1 (0 points)

ive tried the holding buttons n stuff. i called apple n they wernt much help. when i did the buttons it went from a dark unlit black screen to a lit black screen. i get a 1602 error message when trying to restore. Can anyone help me?

iPod touch, iOS 6.0.1
  • Noahwl Level 1 (5 points)

    Hold the Power(Top) and Home(Bottom) buttons at the same time for 10 or 11 seconds and release.  Wait for the Apple logo to dissapear.  If that and restoring doesn't work I'm not sure.  Is it stuck in a reboot loop(The Apple logo never goes away), or just a black screen?  Because a reboot loop can't be restored as far as I know.  I never could get it to restore.

  • lllaass Level 10 (176,005 points)

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.


    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.