Hi Glenn, yeah this is a common problem when the underwear (sub components state information) of QMASTER is not right (corrupted?). Its super easy to fix.
You DONT need any 3rd party software or deal with Compressor prefs. The problem is QMASTER. I and many others have posted how to do this. So I wont duplicate it here..
Qmaster and Compressor components in V4.0x have moved around a bit since V3.0.
These are in your ~/Library/Application Support/ Apple Qmaster..... basically followng the workflow in the link below and it will be fine.
Note that you want to patiently restart QMaster and MAKE SURE ALL THE SERVICES are available before you try and submit anything. INstructions are in this and other links.
Simply you need to
- quiesce/ stop QMASTER
- REMOVE (delete) the state information maintained by QMASTER and
- then restart qmaster
TRy this link FIRST.. 4th post down (although the OP's issue is a greyed out SUBMIT)..
https://discussions.apple.com/thread/3197005?answerId=17356372022#17356372022
Theres lots of info in these issues in these forums. I'm sure others will post advice. Hopefully u can be up and back to work quickly.
Post your results back for others to see.
HTH
Warwick