12 Replies Latest reply: Jan 28, 2013 1:47 PM by Linc Davis
NYCJunior Level 1 Level 1 (0 points)

When booting or restarting MacBook Air my screen flashes. Anyone with this issue or a solution?


MacBook, Mac OS X (10.7.3)
  • Linc Davis Level 10 Level 10 (154,795 points)

    Model?

  • NYCJunior Level 1 Level 1 (0 points)

    Hey Linc,

    I have a early 2012 Macbook Air Core i5 running OS X 10.8.2

    Since it took me a while to get a response from the community I decided to bring my Mac to the Apple store.

    As usual, when you try to show the issue to someone the issue does not ocurr, but the representative did see some issues with my display including that is was flickering.

    After receiving my Mac back I took it for and did notice the screen flashed on me once more when I opened up the clam (display). This is even after Apple changed out my display clam and logic board.

    If you have heard of this issue and might have a solution please let me know.

  • Linc Davis Level 10 Level 10 (154,795 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • NYCJunior Level 1 Level 1 (0 points)

    Linc,

    Thank you for taking the time and posting.

    I gave your instructions a try.

     

    At first I let go of the power botton and notice I was not in "SAFE MODE".

     

    Therefore, I gave it another try but this time I did not let go of the power botton and I went into "SAFE MODE". I knew I was in "SAFE MODE" because at the top right hand conner of the screen it states "SAFE MODE".

     

    So, I did not get the flash on my display as before but remember mentioned that I do not always get it. I did notice that some of the application I have which start at log-in did not start in the "SAFE MODE".

    There is a posibility you are right and maybe it is on of the applications which might be causing the flash.

     

    Linc, you asked to post my results but other than the explanation I do not have anything to post.

     

    Let me know if there is anything else I can provided to help.

     

    Thank you Linc.

  • Linc Davis Level 10 Level 10 (154,795 points)

    The next time you have the problem, note the exact time: hour, minute, second.

     

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • NYCJunior Level 1 Level 1 (0 points)

    1/27/13 10:15:44.000 AM kernel[0]: hibernate_page_list_setall time: 144 ms

    1/27/13 10:15:44.000 AM kernel[0]: pages 467423, wire 146002, act 19595, inact 3, cleaned 0 spec 5598, zf 357, throt 0, could discard act 144572 inact 121719 purgeable 2512 spec 9611 cleaned 17454

    1/27/13 10:15:44.000 AM kernel[0]: hibernate_page_list_setall found pageCount 171555

    1/27/13 10:15:44.000 AM kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0

    1/27/13 10:15:44.000 AM kernel[0]: IOHibernatePollerOpen(0)

    1/27/13 10:15:44.000 AM kernel[0]: encryptStart 13210

    1/27/13 10:15:44.000 AM kernel[0]: writing 169361 pages

    1/27/13 10:15:44.000 AM kernel[0]: hibernate_machine_init: state 2, image pages 145798, sum was 9f23bc9f, image1Size ad09a00, conflictCount 776, nextFree bd9d

    1/27/13 10:15:44.000 AM kernel[0]: hibernate_page_list_discard time: 472 ms, discarded act 144572 inact 121719 purgeable 2512 spec 9611 cleaned 17454

    1/27/13 10:15:44.000 AM kernel[0]: IOHibernatePollerOpen(), ml_get_interrupts_enabled 0

    1/27/13 10:15:44.000 AM kernel[0]: IOHibernatePollerOpen(0)

    1/27/13 10:15:44.000 AM kernel[0]: hibernate_machine_init reading

    1/27/13 10:15:44.000 AM kernel[0]: PMStats: Hibernate read took 483 ms

    1/27/13 10:15:44.000 AM kernel[0]: hibernate_machine_init pagesDone 171351 sum2 b64acd6a, time: 483 ms, comp bytes: 80400384 time: 156 ms 490 Mb/s, crypt bytes: 61529600 time: 41 ms 1418 Mb/s

    1/27/13 10:15:44.000 AM kernel[0]: Wake reason: EC.LidOpen (User)

    1/27/13 10:15:44.000 AM kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake

    1/27/13 10:15:44.000 AM kernel[0]: Previous Sleep Cause: 5

    1/27/13 10:15:44.000 AM kernel[0]: Previous Shutdown Cause: 5

    1/27/13 10:15:46.803 AM WindowServer[85]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fe703c96900(2000), shield 0x7fe703c93a30(2001), lock state 3

    1/27/13 10:15:46.863 AM configd[16]: network changed: v4(en0-:192.168.1.4) DNS- Proxy- SMB

    1/27/13 10:15:47.074 AM UserEventAgent[111]: Could not get event name for stream/token: com.apple.time/43: 0x3: No such process

    1/27/13 10:15:47.126 AM WindowServer[85]: handle_will_sleep_auth_and_shield_windows: err 0x0

    1/27/13 10:15:47.223 AM mDNSResponder[48]: ResolveSimultaneousProbe: 0000000000000004 Pkt Record:        00303220    4 Juniors-MacBook-Air.local. Addr 192.XXX.X.X

    1/27/13 10:15:47.259 AM mDNSResponder[48]: ResolveSimultaneousProbe: 0000000000000004 Our Record 3 won:  87CC5C8E   16 Juniors-MacBook-Air.local. AAAA FE80:0000:0000:0000:6AA8:6DFF:FE09:CB6A

    1/27/13 10:15:47.259 AM mDNSResponder[48]: ResolveSimultaneousProbe: 0000000000000004 Pkt Record:        00303220    4 Juniors-MacBook-Air.local. Addr 192.XXX.X.X

    1/27/13 10:15:47.259 AM mDNSResponder[48]: ResolveSimultaneousProbe: 0000000000000004 Our Record 3 won:  87CC5C8E   16 Juniors-MacBook-Air.local. AAAA FE80:0000:0000:0000:6AA8:6DFF:FE09:CB6A

    1/27/13 10:15:49.000 AM kernel[0]: IOBluetoothUSBDFU::probe

    1/27/13 10:15:49.000 AM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821F FirmwareVersion - 0x0097

    1/27/13 10:15:49.000 AM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed

    1/27/13 10:15:49.000 AM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification

    1/27/13 10:15:49.000 AM kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService

    1/27/13 10:15:49.000 AM kernel[0]: MacAuthEvent en0   Auth result for: 74:44:01:3d:59:be  MAC AUTH succeeded

    1/27/13 10:15:49.000 AM kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0

    1/27/13 10:15:49.000 AM kernel[0]: AirPort: Link Up on en0

    1/27/13 10:15:49.000 AM kernel[0]: en0: BSSID changed to 74:44:01:3d:59:be

    1/27/13 10:15:49.000 AM kernel[0]: en0::IO80211Interface::postMessage bssid changed

    1/27/13 10:15:50.000 AM kernel[0]: AirPort: RSN handshake complete on en0

    1/27/13 10:15:50.456 AM airportd[808]: _doAutoJoin: Already associated to “XXXXX-33”. Bailing on auto-join.

    1/27/13 10:15:50.487 AM airportd[808]: _doAutoJoin: Already associated to “XXXXX-33”. Bailing on auto-join.

    1/27/13 10:15:50.518 AM airportd[808]: _doAutoJoin: Already associated to “XXXXX-33”. Bailing on auto-join.

    1/27/13 10:15:50.000 AM kernel[0]: IOHIDDevice::newUserClient called on an inactive device

    1/27/13 10:15:50.000 AM kernel[0]: IOHIDDevice::newUserClient called on an inactive device

    1/27/13 10:15:51.000 AM kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

    1/27/13 10:15:52.286 AM configd[16]: network changed: v4(en0+:192.XXX.X.X) DNS+ Proxy+ SMB

    1/27/13 10:15:52.395 AM UserEventAgent[11]: Captive: en0: Not probing 'CIFRA-33' (protected network)

    1/27/13 10:15:52.401 AM configd[16]: network changed: v4(en0!:192.XXX.X.X) DNS Proxy SMB

    1/27/13 10:15:58.212 AM CalendarAgent[799]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1003 "A server with the specified hostname could not be found." UserInfo=0x7fe5bac76cc0 {NSUnderlyingError=0x7fe5bb8ad1c0 "A server with the specified hostname could not be found.", NSErrorFailingURLStringKey=https://XXXXXXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal///XXXXXXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal/, NSErrorFailingURLKey=https://XXXXXXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal///XXXXXXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal/, AccountName=iCloud, CalDAVErrFromRefresh=YES, NSLocalizedDescription=A server with the specified hostname could not be found.}]

  • NYCJunior Level 1 Level 1 (0 points)

    Good morning Linc,

    Hope this puts some light on the subject because the flash just ocurred to me again this morning once I opened the clam from hibernation.

    Now that you have me looking at the Console I have notice some other lines with "ERROR".

     

    Thank you.

  • Linc Davis Level 10 Level 10 (154,795 points)

    I have notice some other lines with "ERROR".

     

    Such as? A few examples only, please.

  • NYCJunior Level 1 Level 1 (0 points)

    1/27/13 10:17:25.490 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:25.536 AM Mail[821]: Using V2 Layout

    1/27/13 10:17:25.729 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:26.045 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:26.246 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:26.754 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:26.754 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:27.031 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:27.190 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:27.353 AM WindowServer[85]: CGXDisableUpdate: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

    1/27/13 10:17:27.758 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:27.758 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:27.823 AM WindowServer[85]: reenable_update_for_connection: UI updates were finally reenabled by application "Mail" after 1.47 seconds (server forcibly re-enabled them after 1.00 seconds)

    1/27/13 10:17:28.064 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:28.216 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:28.290 AM com.apple.SecurityServer[17]: Killing auth hosts

    1/27/13 10:17:28.290 AM com.apple.SecurityServer[17]: Session 100009 destroyed

    1/27/13 10:17:28.374 AM com.apple.SecurityServer[17]: Session 100033 created

    1/27/13 10:17:28.763 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:28.763 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:29.035 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:29.211 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:29.767 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:29.767 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:30.015 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:30.143 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:30.774 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:30.774 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:31.075 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:31.255 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:31.780 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:31.780 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:31.781 AM librariand[823]: MMe quota status changed: under quota

    1/27/13 10:17:31.997 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:32.128 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:32.785 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:32.785 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:33.003 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:33.117 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:33.789 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:33.790 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:34.018 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:34.130 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:34.794 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:34.794 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:35.100 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:35.248 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:35.799 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:35.799 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:36.003 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:36.116 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:36.804 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:36.804 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:37.007 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:37.135 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:37.810 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:37.810 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:37.908 AM com.apple.PassXPCService[832]: PAPassValidator: _signatureIsValid failed to load signature file

    1/27/13 10:17:38.032 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:38.147 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:38.814 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:38.814 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:39.032 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:39.177 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:39.820 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:39.820 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:40.127 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:40.309 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:40.824 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:40.824 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:41.066 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:41.191 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:41.831 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:41.831 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:42.060 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:42.174 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:42.836 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:42.837 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:43.040 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:43.164 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:43.841 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:43.841 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:44.054 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:44.164 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:44.847 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:44.847 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:45.054 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:45.168 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:45.852 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:45.852 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:45.853 AM librariand[823]: MMe quota status changed: under quota

    1/27/13 10:17:46.088 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:46.203 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:46.856 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:46.856 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:47.079 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:47.205 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:47.860 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:47.860 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:47.862 AM librariand[823]: MMe quota status changed: under quota

    1/27/13 10:17:48.071 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:48.182 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:48.866 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:48.866 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:48.868 AM librariand[823]: MMe quota status changed: under quota

    1/27/13 10:17:49.072 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:49.197 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:49.872 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:49.872 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:49.872 AM librariand[823]: MMe quota status changed: under quota

    1/27/13 10:17:50.108 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:50.238 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:50.876 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:50.876 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

    1/27/13 10:17:50.877 AM librariand[823]: MMe quota status changed: under quota

    1/27/13 10:17:51.092 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:51.218 AM com.apple.iCloudHelper[806]: AOSKit ERROR: (com.apple.ubd/243.10) Cannot refresh account bag, missing acct info (user=XXXXXXXXXXX@aol.com, hasPassword=0)

    1/27/13 10:17:51.444 AM WindowServer[85]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff

    1/27/13 10:17:51.881 AM librariand[823]: unable to get mobile documents URL

    1/27/13 10:17:51.881 AM librariand[823]: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

     

    Well Linc,

    These are "ERRORS" I noticed but I do not think they have any relation to the issue I have discussed with you earlier. As you can see these errors ocurred right after the other sectin I copy and pasted to you earlier. As you will observe this incident ocuured at around 10:17am while the earlier incident ocurred around 10:15am, which is when I turned on the computer.

     

    Thank you Linc.

  • Linc Davis Level 10 Level 10 (154,795 points)

    Open the iCloud preference pane and sign out of iCloud. Then click Account Details and re-enter your credentials. Sign back in.

  • NYCJunior Level 1 Level 1 (0 points)

    Thank you Linc.

    I followed your instructions. I do not know if it resolved the issue, but I just got the flash on my screen again as I opened my Macbook Air from Hibernation.


    I am making a copy and paste for you to have a look.

     

    1/28/13 4:09:05.000 PM kernel[0]: hibernate_page_list_setall time: 131 ms

    1/28/13 4:09:05.000 PM kernel[0]: pages 440734, wire 140469, act 7562, inact 1, cleaned 0 spec 4956, zf 630, throt 0, could discard act 123859 inact 127929 purgeable 5118 spec 23753 cleaned 6457

    1/28/13 4:09:05.000 PM kernel[0]: hibernate_page_list_setall found pageCount 153618

    1/28/13 4:09:05.000 PM kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0

    1/28/13 4:09:05.000 PM kernel[0]: IOHibernatePollerOpen(0)

    1/28/13 4:09:05.000 PM kernel[0]: encryptStart 13210

    1/28/13 4:09:05.000 PM kernel[0]: writing 151424 pages

    1/28/13 4:09:05.000 PM kernel[0]: hibernate_machine_init: state 2, image pages 140265, sum was a764c68f, image1Size a2a1400, conflictCount 645, nextFree 3be

    1/28/13 4:09:05.000 PM kernel[0]: hibernate_page_list_discard time: 459 ms, discarded act 123859 inact 127929 purgeable 5118 spec 23753 cleaned 6457

    1/28/13 4:09:05.000 PM kernel[0]: IOHibernatePollerOpen(), ml_get_interrupts_enabled 0

    1/28/13 4:09:05.000 PM kernel[0]: IOHibernatePollerOpen(0)

    1/28/13 4:09:05.000 PM kernel[0]: hibernate_machine_init reading

    1/28/13 4:09:05.000 PM kernel[0]: PMStats: Hibernate read took 365 ms

    1/28/13 4:09:05.000 PM kernel[0]: hibernate_machine_init pagesDone 153414 sum2 88b938b6, time: 365 ms, comp bytes: 33099776 time: 59 ms 532 Mb/s, crypt bytes: 33089536 time: 22 ms 1422 Mb/s

    1/28/13 4:09:05.000 PM kernel[0]: Wake reason: EC.LidOpen (User)

    1/28/13 4:09:05.000 PM kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake

    1/28/13 4:09:05.000 PM kernel[0]: Previous Sleep Cause: 5

    1/28/13 4:09:05.000 PM kernel[0]: Previous Shutdown Cause: 5

    1/28/13 4:09:05.000 PM kernel[0]: TBT W (1): 0 [x]

    1/28/13 4:09:07.129 PM configd[16]: network changed: v4(en0-:192.168.1.4) DNS- Proxy- SMB

    1/28/13 4:09:07.622 PM UserEventAgent[139]: Could not get event name for stream/token: com.apple.time/31: 0x3: No such process

    1/28/13 4:09:07.698 PM WindowServer[96]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fd4ebc9b300(2000), shield 0x7fd4ebe8daa0(2001), lock state 3

    1/28/13 4:09:08.001 PM WindowServer[96]: handle_will_sleep_auth_and_shield_windows: err 0x0

    1/28/13 4:09:08.588 PM awacsd[67]: InnerStore GetWakeInfoForZone: zero address for 1468291008.members.btmm.icloud.com.

    1/28/13 4:09:08.696 PM awacsd[67]: InnerStore GetWakeInfoForZone: zero address for 1468291008.members.btmm.icloud.com.

    1/28/13 4:09:08.746 PM awacsd[67]: KV HTTP 0

    1/28/13 4:09:09.000 PM kernel[0]: IOBluetoothUSBDFU::probe

    1/28/13 4:09:09.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821F FirmwareVersion - 0x0097

    1/28/13 4:09:09.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed

    1/28/13 4:09:09.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification

    1/28/13 4:09:09.000 PM kernel[0]: MacAuthEvent en0   Auth result for: 74:44:01:3d:59:be  MAC AUTH succeeded

    1/28/13 4:09:09.000 PM kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0

    1/28/13 4:09:09.000 PM kernel[0]: AirPort: Link Up on en0

    1/28/13 4:09:09.000 PM kernel[0]: en0: BSSID changed to 74:44:01:3d:59:be

    1/28/13 4:09:09.000 PM kernel[0]: en0::IO80211Interface::postMessage bssid changed

    1/28/13 4:09:09.000 PM kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService

    1/28/13 4:09:09.000 PM kernel[0]: AirPort: RSN handshake complete on en0

    1/28/13 4:09:10.360 PM airportd[515]: _doAutoJoin: Already associated to “CIFRA-33”. Bailing on auto-join.

    1/28/13 4:09:10.413 PM airportd[515]: _doAutoJoin: Already associated to “CIFRA-33”. Bailing on auto-join.

    1/28/13 4:09:10.450 PM airportd[515]: _doAutoJoin: Already associated to “CIFRA-33”. Bailing on auto-join.

    1/28/13 4:09:10.554 PM CalendarAgent[460]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7f7faba0ac30 {NSUnderlyingError=0x7f7faa08a830 "The Internet connection appears to be offline.", NSErrorFailingURLStringKey=https://XXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal///XXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal/, NSErrorFailingURLKey=https://XXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal///XXXXXXXXXXaol.com@p09-caldav.icloud.com/1468291008/principal/, AccountName=iCloud, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The Internet connection appears to be offline.}]

    1/28/13 4:09:10.000 PM kernel[0]: IOHIDDevice::newUserClient called on an inactive device

    1/28/13 4:09:10.000 PM kernel[0]: IOHIDDevice::newUserClient called on an inactive device

    1/28/13 4:09:11.678 PM NotificationCenter[162]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil.  This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug.  This will be logged only once.  This may break in the future.

    1/28/13 4:09:11.000 PM kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

    1/28/13 4:09:11.000 PM kernel[0]: AppleUSBMultitouchDriver::handleReport - not in path binary mode, received 0x74 data packet of length 58

    1/28/13 4:09:12.712 PM configd[16]: network changed: v4(en0+:192.168.1.4) DNS+ Proxy+ SMB

    1/28/13 4:09:12.747 PM awacsd[67]: InnerStore GetWakeInfoForZone: zero address for 1468291008.members.btmm.icloud.com.

    1/28/13 4:09:12.757 PM UserEventAgent[11]: Captive: en0: Not probing 'CIFRA-33' (protected network)

    1/28/13 4:09:12.767 PM configd[16]: network changed: v4(en0!:192.168.1.4) DNS Proxy SMB

    1/28/13 4:09:13.967 PM awacsd[67]: InnerStore GetWakeInfoForZone: zero address for 1468291008.members.btmm.icloud.com.

    1/28/13 4:09:22.221 PM coreservicesd[31]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyLaunchFinished to notificationID=100

    1/28/13 4:09:22.268 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.344 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.445 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.520 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.590 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.618 PM com.apple.XType.FontHelper[543]: FontHelper:  message received. (<dictionary: 0x7fe429200a30> { count = 2, contents =

              "query" => <string: 0x7fe429200b90> { length = 102, contents = "com_apple_ats_name_postscript == "Calibri" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }

              "restricted" => <bool: 0x10a8c1320>: true

    })

    1/28/13 4:09:22.619 PM com.apple.XType.FontHelper[543]: AutoActivation:  scopes (

        "/Library/Application Support/Apple/Fonts"

    )

    1/28/13 4:09:22.660 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.731 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.801 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.872 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:22.943 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.013 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.083 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.152 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.222 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.291 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.361 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.431 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.500 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.570 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.639 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:23.708 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

    1/28/13 4:09:24.874 PM com.apple.XType.FontHelper[543]: FontHelper:  message received. (<dictionary: 0x7fe429204d00> { count = 2, contents =

              "query" => <string: 0x7fe429204e60> { length = 105, contents = "com_apple_ats_name_postscript == "sans-serif" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }

              "restricted" => <bool: 0x10a8c1320>: true

    })

    1/28/13 4:09:24.874 PM com.apple.XType.FontHelper[543]: AutoActivation:  scopes (

        "/Library/Application Support/Apple/Fonts"

    )

    1/28/13 4:09:24.945 PM com.apple.XType.FontHelper[543]: FontHelper:  message received. (<dictionary: 0x7fe429105bd0> { count = 2, contents =

              "query" => <string: 0x7fe4291005d0> { length = 103, contents = "com_apple_ats_name_postscript == "Garamond" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }

              "restricted" => <bool: 0x10a8c1320>: true

    })

    1/28/13 4:09:24.946 PM com.apple.XType.FontHelper[543]: AutoActivation:  scopes (

        "/Library/Application Support/Apple/Fonts"

    )

    1/28/13 4:09:24.954 PM com.apple.XType.FontHelper[543]: FontHelper:  message received. (<dictionary: 0x7fe429400f40> { count = 2, contents =

              "query" => <string: 0x7fe429400d00> { length = 100, contents = "com_apple_ats_name_postscript == "serif" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }

              "restricted" => <bool: 0x10a8c1320>: true

    })

    1/28/13 4:09:24.954 PM com.apple.XType.FontHelper[543]: AutoActivation:  scopes (

        "/Library/Application Support/Apple/Fonts"

    )

    1/28/13 4:09:25.941 PM com.apple.PassXPCService[539]: PAPassValidator: _signatureIsValid failed to load signature file

     

    Thanks again for your help Linc.

  • Linc Davis Level 10 Level 10 (154,795 points)

    Thanks again for your help Linc.

     

    I'm not being helpful at all. You say Apple has already replaced the display and logic board under warranty. That means they knew you had a hardware fault. Either the replacement parts are defective, which sometimes happens, or they didn't replace something that needs to be replaced. You'll just have to find a way to reproduce the problem so you can demonstrate it to a "Genius." Don't take the machine back without testing it first.