4 Replies Latest reply: Jul 29, 2013 8:02 AM by Tiffanyc01
gerhard wilhelm Level 1 (0 points)

cant connect apple tv to itunes or test network - error shown - date and time not set - have set up cape town time zone - cant find any further date and time settings in menu

Apple TV
  • Winston Churchill Level 10 (95,539 points)

    Assuming this is not the first time you have used your Apple TV

        1.    You might try restarting the Apple TV by removing ALL the cables for 30 seconds.

        2.    Also try restarting the router.

        3.    If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.

        4.    If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

    If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

  • gerhard wilhelm Level 1 (0 points)

    Hi thanks for the answer

    have done points 1-3  several times still not sorted

    when resetting factory settings and rebooting apple tv it finds the wifi and connects-then seems to get stuck-cant find date and time

    where does the apple tv get the " date and time" from the wifi router or the time zone settings chosen

    not sure what to try next

    regards gerrie

  • Winston Churchill Level 10 (95,539 points)

    It gets the settings from the network time server (from the internet)

  • Tiffanyc01 Level 1 (0 points)



    Did you eventually get a solution for this? I am having the same problem now. Recently purchased an Apple tv and having the same issues. Any help would be appreciated. Thanks