3 Replies Latest reply: Jan 23, 2013 8:30 AM by razmee209
sagannon Level 1 (0 points)

Is there any way to get my pictures, text history and notes back? I was able to pull my contacts in from the cloud. I am not able to resync with itunes as normal or it pulls the defective software in at the same time. This is a HUGE loss!!!!


iPhone 5, iOS 6.0.2
  • razmee209 Level 7 (30,289 points)

    Did you backup your phone prior to wiping your phone clean, if you did then look at this link to restore from backup

     

    http://support.apple.com/kb/HT1766

  • sagannon Level 1 (0 points)

    I did back up the phone.  However, I was instructed not to restore from back up because it would pull in the defective software if I did. Apple store and Apple phone help told me I had to choose the new device option or I would continue to have battery life problems. It just ***** that I have already had to reload all of my settings, I have no pictures on my phone, and I don't have any of my notes. It doesn't appear there is a way to get them back without restoring from backup:( this is not what you expect from Apple.

  • razmee209 Level 7 (30,289 points)

    Well, the iphone isn't a storage place for photos or videos, they should be imported to your computer as you would a digital camera  to import http://support.apple.com/kb/HT4083 .

     

    You should also be syncing your notes with iTunes, then you can sync it back. Syncing with itunes NOTES is included with the sync http://support.apple.com/kb/HT1386

     

    If you want your pics back on your phone, restore your phone from your backup http://support.apple.com/kb/HT1386

     

    Then import your pics to your computer, then sync your note with iTunes, once you've done that you can go to settings - general - reset - erase all contents and settings.  This will wipe all data off your phone, then you can set up as new, then sync your phone to iTunes, and get your pictures/notes/apps/music back on your phone.