iPod Touch 64GB (3rd gen) doesn't sync - iTunes 11.

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iPod Touch 64GB (3rd gen) doesn't sync - iTunes 11.

It shows up in iTunes, and iTunes finds all the music I want to sync (i.e. shows the graphical display correctly), but when I sync, iTunes only makes a backup of settings and detects tracks to sync, then never actually syncs anything. No error messages, and yes, I have checked the music to sync. Apps do sync, and if I check pictures as well it gives an error message about losing connection.

I think the point I'm trying to make is that it skips the music sync step.. I believe it used to do 7 steps when syncing, now it does 2 (music only) or 3 (with pictures that fails and corrupts the graphic info bar about what's what on the iPod, and turns everything to "other"). I disabled genius updates a few days ago, so that was probably a couple of steps, however it still seems to be on when I check the Store menu (so I can't reenable it..). I wonder if that's what caused the problem, but have no idea what to do. Any help appreciated.

iPod touch (3rd generation), iOS 5.1.1

Posted on Jan 22, 2013 2:17 PM

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Answer 1

joergeng Author

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Jan 22, 2013 3:59 PM in response to joergeng

Uhm, and when this happened earlier (the fail sync on photos turning the graphical representation of the iPod's contents to "other", thus denying new syncs as it would overfill the iPod; I have 45GB music), I couldn't find a solution, and finally turned desperate and restored it to factory settings... So now I'm without any music at all on the iPod... :|

I'd greatly appreciate it if anyone knows what I can do about this, or have any wild ideas I could try. Is there a way to downgrade to iTunes 10.7, or to uninstall iTunes completely and reinstall iTunes 11? I have backed up my iTunes folder, so I could just copy the music files and the .itl file back if it's possible to remove iTunes and reinstall... but I don't know how this works for the "built in" apple apps? And if I've learnt anything from my somewhat hastily iPod restore, it's not to make big changes without asking someone who knows what they're doing first. ;| I'm on Snow Leopard 10.6.8, by the way.

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Answer 2

joergeng Author

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Jan 23, 2013 9:36 AM in response to joergeng

OK, the following worked, in case someone else runs into a similar problem in the future and finds this:

Download the itunes .dmg from here; http://www.apple.com/itunes/download/

Install, reboot, start iTunes, sync. iPod got stuck at "Downloading safe browsing data from Safari".

Go to the iPod's settings -> Safari and delete the website data.

The sync proceeded as it should, this time transferring my music onto the iPod. Next sync worked for pictures as well (i.e. not the bug turning everything into "other" and giving an error message), this time getting past the safe browsing data step without any problems.

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