2 Replies Latest reply: Jan 23, 2013 3:25 AM by seventy one
dvac01 Level 1 Level 1 (0 points)

I am having trouble viewing my bank statements from my credit union.  Do I need to update my version of Safari or Adobe or update some other configuration?

MacBook Pro, Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (172,905 points)

    Back up all data.


    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):


    /Library/Internet Plug-ins


    In the Finder, select


    Go Go to Folder


    from the menu bar, or press the key combination shift-command-G. Paste (command-V) into the text box that opens, then press return.


    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.


    I've seen an unconfirmed report that the "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you might need to remove it as well, if applicable.


    If you still have the issue, repeat with this line:


    ~/Library/Internet Plug-ins


    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • seventy one Level 6 Level 6 (11,595 points)

    I read this sometimes occurs when you have Java (not Javascript) enabled.   I'm not sufficiently savvy to understand if Linc's suggestion incorporates this but I am sure he will clarify if needs be.