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forgot my security questions

My daughter got a new computer...we originally set the itunes account on my computer but it was for my daughters use with her ipod.

She was trying to set up the itunes on her new computer but she entered the password wrong. We tried to correct the problem but then itunes asked use security questions that I have forgotten the answers too. This is very frustrating. I don;t understand why these security measures are so difficult.

How do I retrieve or reset the security questions?

home pc-OTHER, Other OS, windows 8

Posted on Jan 22, 2013 8:45 PM

Reply
1 reply

Jan 22, 2013 8:46 PM in response to bluedaisy55

1. See my User Tip for some help:Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.


2. Here are two different but direct methods:


a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.

b. Call Apple Support in your country: Customer Service: Contacting Apple for support

and service.


3. For other queries about Apple ID see Frequently asked questions about Apple ID.


4. Rescue email address and how to reset Apple ID security questions

forgot my security questions

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