Apple TV 3 and Home Sharing Issues

This troubleshooting article may help

http://support.apple.com/kb/TS2972

HI There,

Just hooked up my Apple Tv I got for christmas yesterday. Everything is working fine except for home sharing. I too have tried everything....will probably end up calling apple for support. Good luck. I'll check back to see if anything works for you.

When all else fails, reboot your router.

Yup. just read that, sorry. Reboot always does it for me. Sorry you cant do that.

Have you tried connecting your computer to the Apple TV with an ethernet cable instead of wifi.

Whe staying in Hotels they sometimes have some login screen requiring details for logging in.

This method works for me in that scenario. Worth a shot anyway.

I too have 3rd Gen Apple TV which worked fine then randomly began having this issue. I do not have any firewall or alike software and normally a simple reboot usually help; in this case failed! I configured DHCP reservations for Apple Ethernet & WiFi connections via my wireless router, manually assigned the addresses in Apple TV Network preferences, restarted the Apple TV device, I'm now able to use home sharing via WiFi but ethernet not ethernet. To troubleshoot the home sharing via ethernet connection, I disabled my IMBP WiFi Card, connected both MBP and Apple TV to my router using ethernet cables then confirmed home sharing worked. Additionally, based on the Apple's TCP/UPD chart and using Terminal, Activity Monitor, and Network Utility I was able to verify daap uses 3689 (iTunes Sharing) and not as 5353 (Bonjour, AirPlay, Home Sharing, Printer Discovery, Back to My Mac) as the chart recommends.

Being on different networks in the past I had no issues or who knows, perhaps overlooked. What caused it? OSX update? iTunes bug? not sure.

Conclusion: Both devices (Apple TV + iPhone, iPad, MacBook) should be on the same netowrk (Wired or Wirelessly) and should work just fine.

Network Utility

Proto Recv-Q Send-Q Local Address Foreign Address (state)

tcp4 0 0 machinename..daap 192.168.1.11.49270 ESTABLISHED

tcp4 0 303104 machinename..daap 192.168.1.11.49269 ESTABLISHED

tcp4 0 0 machinename..daap 192.168.1.11.49266 ESTABLISHED

tcp4 0 0 machinename..daap 192.168.1.11.49258 ESTABLISHED

tcp4 0 0 machinename..daap 192.168.1.11.49257 ESTABLISHED

Activity Monitor

machinename.home:daap->192.168.1.11:49257

machinename.home:daap->192.168.1.11:49327

machinename.home:daap->192.168.1.11:49295

machinename.home:daap->192.168.1.11:49258

machinename.home:daap->192.168.1.11:49386

Listen/Show for connections via terminal

machinename:~ username$ sudo lsof -i -P | grep -i "listen"

launchd 1 root 28u IPv6 0x57aeb7c59531c517 0t0 TCP localhost:631 (LISTEN)

launchd 1 root 29u IPv4 0x57aeb7c5953224ff 0t0 TCP localhost:631 (LISTEN)

vpnagentd 60 root 14u IPv4 0x57aeb7c595321dc7 0t0 TCP localhost:29754 (LISTEN)

iTunes 952 username 25u IPv4 0x57aeb7c59a6ddf57 0t0 TCP *:3689 (LISTEN)

iTunes 952 username 26u IPv6 0x57aeb7c59531c137 0t0 TCP *:3689 (LISTEN)

Message was edited by: WizeWun

I too am having the same issue. I used it perfectly fine last night and then this morning, it decided not to work. I can still push my movies from my computer to my tv but I can't access my computer from the apple tv itself.

Have you tried my suggestions?

I got mine to work by just restoring my apple tv to its factory settings.

Sorry WiseWun....that is all way above my head. I may try restoring apple tv and see if that works. Thanks for the info though.

iamd100 wrote:

Thank you for your suggestion, I appreciate it and I tried but it's still not working.

I guess I can try to restore it to the factory settings once again, but I have no clue to why it's so difficult because it shouldn't be lol

Educational networks or those in educational residences often employ security measures that you wouldn't find at home. It may well simply be the case that homesharing is blocked by your network. Have a word with the network administrators, they may be able to shed more light on this for you.

Unfortunate my suggestions was unable to resolve your issues. For testing purposes you can also temporarily eliminate your router by connecting your Apple TV direct into your cable modem via ethernet cable. This would also let you know if the issue lies within your router. Good luck