5 Replies Latest reply: Jan 27, 2013 11:24 PM by Linc Davis
AAH57 Level 1 Level 1 (0 points)

Hi everybody,


I know this issue has been posted many times in the past, and I have searched everywhere, but I am quickly running out of option but to repartition/reformat and do a clean install. I have important files on my computer (I know! Back up! Back up! Back up!) and need your help to preferably regain full access to my system or somehow find access to my files so I could transfer them to an external hdd.


From two days ago my as I was browing the net through Google Chrome my computer all of a sudden started to show the sippinig beach ball and became completely unresponsive. I could not force shut down any program or restart the system. So, I held down the power button and forced the system to shut down. When I rebooted the MB it all began going haywire. The boot process gets stuck in a grey screen with the Apple logo and the spinning wheel (not the beach ball) for a long time. After that I get the mouse pointer, and if I move that it turns to the spinning beach ball and nothing happens except that the screen flashes between silver and grey colors.


So here are the steps I have taken as to "attempt" to fix the issue  (I have followed these instructions: https://discussions.apple.com/docs/DOC-3353) :


1. Went into startup manager and ran the disk utility to verify disk volume and permissions. Everything seems to be OK.


2. Conducted a PRAM reset. No change.


3. Conducted a SMC reset. No change.


4. I did a fsck -fy run (in command mode) on startup. No change.


5. Ran the system in verbose mode and got the following error: "BootCacheControl : Unable to open /var/db/BootCache.playlist"


6. And lastly, I created 10.8 OSX image on a USB stick and reinstalled ML one more time only to get stuck at the same place yet again.


Additionally, I can see my computer from my wife's MBP also running ML for a while. The folder that I have set the permission to be available, I can access! I have moved some files, but naturally the files that I want are in folders that have restricted network access. That just tells me the hard itself should be fine (perhaps).


I am running out of ideas fast to save the system. If anyone can help me, I'd be immensely grateful. Thanks.



MacBook Pro, OS X Mountain Lion, Linksys WRT610N
  • Linc Davis Level 10 Level 10 (178,355 points)

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.

    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.


    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.

    a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”

    How to back up and restore your files

    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    How to use and troubleshoot FireWire target disk mode

    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

    Step 2

    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.

    Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.

    Step 3


    Boot in safe mode.* The instructions provided by Apple are as follows:


    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.


    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.


    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.


    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.


    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)


    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.


    Step 4


    Sometimes a boot failure can be resolved by resetting the NVRAM.


    Step 5


    Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.


    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.


    Step 6


    Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.


    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.


    Step 7


    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.


    Step 8


    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • léonie Level 10 Level 10 (82,290 points)

    Wow! Congratulations to the nice new Level 9 badge, Linc! Great achievement!

  • Linc Davis Level 10 Level 10 (178,355 points)


  • AAH57 Level 1 Level 1 (0 points)

    Many thanks for the info. However, they did not change my luck for the better:


    Step 1: I went through each step to an avail. At this juncture, I only need my files. I connected a 1TB WD Passport to my MBP and through disk utility tried to create a read/write image. After about 5hrs, it had only completed about 7-8% of creating the image, which should not be the case. So, step 1 failed.


    Step 2: done.


    Step 3: Safe mode gets stuck in the same grey screen with apple logo.


    Step 4: As originally stated: No change.


    Step 5: As originally stated: Disk Volume and Permissions are both fine.


    Step 6:Done. No change (Also stated in my original post).


    Step 7: Need a copy of my files before formatting the boot volume. Refer to Step 1 of this post. Any guidance will be much appreciated.

  • Linc Davis Level 10 Level 10 (178,355 points)

    Try option (b) or (c) to back up the data. It may be too late, if the drive has failed completely. In that case, you're looking at a very expensive professional recovery operation.