1 Reply Latest reply: Jan 22, 2013 11:52 PM by CollinFarmer
DarkShiei Level 1 Level 1 (0 points)

If anyone knows a step by step way for me to change my security questions without having to answer my previous ones. That would be great. Or if anyone knows where to go if you've forgotten your security questions' answers, please let me know ASAP!

  • CollinFarmer Level 1 Level 1 (30 points)

    You can contact the Account Security team by following these steps:

    Please navigate to:

    https://expresslane.apple.com/

    Choose:

    iTunes > iTunes Store

    Then for Topic choose

    Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)

    Choose Continue

    You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.

     

    If outside the US or Canada, and your country has Apple Phone Support, you must call and ask for The Account Security Team. They will then ask some security questions. If resetting your Security Questions, you must have a Credit Card on file so they can reset your Password First, then they can help reset your security questions.  You should be able to add a credit card via iTunes or appleid.apple.com> Billing. <-- Very important, or they can nto assist you!!!