MacBook Pro Retina Fan Issues

Hi,


I bought a macBook Pro Retina just under a month ago, and have been experiencing some issues with the fan speeds.


I can be just browsing the web or checking emails or playing music through iTunes, and the fans will spin up to full speed for a minute or so, and then return to normal.


I have reset the SMC, the PRAM and repaired the Disk and Disk Permissions, with no luck, I've also tried a full format and reinstall with no luck either.


I have seen that others have been experiencing similar issues, and wanted to get some advice on where I can go from here.

Attached below is a Screen Grab of my temps and fan speeds. The fans were at normal speed for a few minutes, then went up to a high speed, back down and then back up again, and kept repeating.


User uploaded file


Thanks in advance,


James.

Posted on Jan 23, 2013 12:25 PM

Reply
772 replies

Feb 20, 2013 12:51 AM in response to jamezmbp

Same issue here. Just had my retina replaced for the second time. First issue was with display image persistance, but my last two machines have been suffering this ridiculous fan issue. This is a $3000 machine, give me a break. This is not software related, as I did not use any Time Machine backup to restore files on the newest replacement, yet it appears to be worse than the last. I have never experienced this on any of the six Macs I've owned. Don't let someone tell you "it's normal". Starting to wish I would've kept my original retina with the image persistance problem. At least I didn't have to raise my voice to talk to the person sitting next to me while using it.

Feb 23, 2013 7:22 AM in response to Paul Applegate1

I have been in touch with apple corporate executive relations. After 1 week, they simply asked if I could return the computer to the store. They will never admit or deny an issue. Based on the fact that I am running a mid 2012 macbook pro retina next to the new refreshed 2013 macbook pro retina, I can comfortably say that the intermittent fan spikes are not normal.


Your best bet is to return the computer before the 14 day return policy expires. I expected Executive Relations to send me a replacement - tested by engineering. Unfortunately, the response deviated materially from my expectations.

Feb 23, 2013 7:31 AM in response to jpad1208

In addition to the intermittent fan spikes, there is a Safari rendering issue. I am not sure if you have encountered it yet, but Executive Relations admitted that the issue resulting in 3 returns is now a confirmed and known problem. If, however, you visit the genius bar or contact AppleCare, they will be unaware of this issues existence.


I rate Apples executive customer relations a D+. A for returning phone calls and F for solutions!

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MacBook Pro Retina Fan Issues

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