MacBook Pro Retina Fan Issues

Hi,

regarding print magazines and telling them about the issue (and how Apple threats it): I've contacted c't in Germany (ct@heise.de) a couple of days ago as they are usually pretty sensitive and rigorous when it comes to customer care. I got no reply yet but am optimistic that they will report on it sooner or later.

Just FYI

Bastian

I just finished my call with Apple support. The support person said that he had not heard about this issue before and suggested that I should reset NVRAM and SMC. When I told him that I had already done this before calling to support, he finally transferred my case to a technical support person.

I guess now all I can do is to hope that Apple solves this problem.

Hi Guys,

I do wonder if all of you have iStat pro installed when you have this issue?

Doesn't matter, I reïnstalled the OS and just put 1 Apple LossLess audio file on my macbook. When I played it in iTunes, the fans start to kick in.

Hi there,

I have the same issue.

Early 2013, 16GB, 2,4 GHZ, 256GB SanDisk SSD

Although the fans don't kick off every time I play the lossless file I'm pretty sure that I have the same problem as you guys. I've played it three times by now and the issue came up only once. I did the SMC rest a few minutes ago and since then everything is ok but I'm very sure the evil noise will return...

By the way, this is already my third model and with this one I passed past the 14 days because I used the 2nd model until it was picked up by TNT while the new one (this one) was already delivered.

The first one made a weird voice when opening/closing the lid.

The second one had the fan issue.

The third one is the first 2013 model and it's obviously also concerned by the fan issue.

Hate this. Just want to have a normal machine, finally set it up with all of my stuff and have some piece.

I have the same issue.

Purchased Dec 2012

2.7

16GB

512 SSD Sandisk

SMC and PRAM does not work.

Took my laptop to the apple store two weeks ago for the problem and the result of which they diagnosed with a fualty logic board but after the repair the problem remains.

Repair No: R85004103

Lets hope this can get addressed ASAP and end all our frustrations.

I bought a 15-inch Macbook Pro: 2.7GHz with Retina display in February 2013 and since date of purchase, I have been experiencing fan revving at all times, including when the Macbook Pro is idle. From https://discussions.apple.com/thread/4735947 others are experiencing the same issue and the Apple client community has formally communicated and received ticket numbers.

It appears from the correspondence on this site, that there is no action steps from Apple and Apple Customer Service Representatives are not aware of this known issue.

I am very surprised in the lack of communication and lack of action plan/steps from Apple. When spending over $3k, expectation for Apple value is immediate fix or urgency. Has the death of Jobs deteriorated Apple client centricity?

<Edited By Host>

What you are saying is wrong and please let's stop talk about Steve Jobs death when something is wrong with a product!

I got a call from Apple yesterday. They told me they are now aware of the problem and are working on it to solve it.

Not let's give them some time to find a solution and push a SMC update.

Like what you are trying to do here but surfacing

SJs' death is a low blow IMO.

we can not sell high-end machines and telling people to wait to be finalizing the product!!!!

this must be done before marketing

for the ones thinking its a low blow, to each there own! when spending 3K on a product i want issues resolved right away.

Everybody could make a mistake, it's only needed to fix it quickly!!!

Also, what is this going to do to the Fans and its related components' durability... Certainly not as it should be! I've decided to return mine until this gets resolved. The fans to my current unit probably ran its life cycle because it's on 24/7, almost! Sounds like the rubber-bands about snap! Makes me nervous...

Apple! You are like my concubine's child. Want to Like u but I just can't right now :(

Yes, nobody shold release hardware or software until it's 100% perfect. Enjoy that model because you'll have nothing.

The MBP still works. Unless you're in a studio environemnt where the noise might cause trouble, I think some of the replies here are over the top.
And FWIW, those fans can spin for decades without breaking. They'll likely be the last component to break. If you're not happy, it's your right to return it. But I think some need to relax a bit. I spent the same $3100+ on mine...

Well I was trying to show that the issue is a bit tricky to show...

I have the test song and the fans get crazy after 2 mins if the songs is played on Itune... I did the test with VOX, no problem 🙂... But when i started quicktime to do a video recording this and Istat pro... bam the fan get crazy too even with VOX...

Then i decided to record only my widget screen with istat pro using quicktime...

After 2mins bam the fans start to be tornados 😀... What i noticed is also that the GPU diode sensor on istat pro get hot and about 79°C it start the fans....

So anyway i can understand that :

- Itune has a graphic plugin in background to display equalizer or anything related to graphical stuff which cause to warm the GPU.... and then start the FAN

- Quicktime recording of retina display also warm the GPU and then starts the fans

- Why the SSD will warm the GPU sensor ? (too close ?) Is there any ssd benchmarking tool to make speed test in loop of the SSD ?