MacBook Pro Retina Fan Issues

Hi,


I bought a macBook Pro Retina just under a month ago, and have been experiencing some issues with the fan speeds.


I can be just browsing the web or checking emails or playing music through iTunes, and the fans will spin up to full speed for a minute or so, and then return to normal.


I have reset the SMC, the PRAM and repaired the Disk and Disk Permissions, with no luck, I've also tried a full format and reinstall with no luck either.


I have seen that others have been experiencing similar issues, and wanted to get some advice on where I can go from here.

Attached below is a Screen Grab of my temps and fan speeds. The fans were at normal speed for a few minutes, then went up to a high speed, back down and then back up again, and kept repeating.


User uploaded file


Thanks in advance,


James.

Posted on Jan 23, 2013 12:25 PM

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772 replies

Mar 14, 2013 4:34 AM in response to -ailand-

I don't understand why you are saying that you are waiting for an exchange, it seems clear now that Apple has moved over to exclusively using SanDisk rather than Samsung SSD's in the 256 and 512Gb capacity. It is fairly apparent that all SanDisk drives are effected even those fitted to late 2012 rMBP's. So waiting to swap your MacBook is pointless. You must have seen the numerous posts by people saying their SanDisk equipped replacement laptops exhibited exactly the same issue, a couple of people have even received 3 or more replacements and still had the problem.


At this time there are only a limited number of choices if you have this problem:


1. Give the Laptop back and get a refund.


2. Put up with the issue and wait for a future firmware fix, if it's possible!


3. Get Apple to source you a replacement Samsung SSD in the same size as you have now, which is probably not likely to happen due to Apple and Samsung wanting to limit their business with one another. Also Apple is probably never likely to admit that this is a fix anyway.


4. Upgrade to a 768Gb SSD (hopefully its a Samsung, otherwise the odds of it happening again dont look good), but why should we have to pay another £320 to fix a faulty product? I'm not even sure if Apple would allow this as an option.

Mar 14, 2013 4:52 AM in response to wirelessmacbookpro

I have now received my replacement and can now confirm that the issue is still present in this. I will wait until the 14 days period is nearly up and decide what to do, as I hope there to be some sort of fix released by then. I did speak to apple care and the advisor did inform me that Apple are definitely aware of this problem but could not give any timescale.


Just to clarify, this is a sandisk 256GB, 2.4Ghz, 16GB RAM model. The only benefit really of replacing the machine, it seems is getting more time to decide whether to get a refund or not....

Mar 14, 2013 6:36 AM in response to SheikhandBake

I have the fan issue on a 1 week old mbpr 15"


I called apple in The Netherlands and they said it is a known issue. So if it is known here by apple it must be known worldwide. This means apple is lying to customers in certain countries from what I have read on this thread. Not good.


I was advised to return the product as I am within the 2 week long returns period.


This is really apallingly bad for what should be the best laptop on the market. Thumbs down for Apple.


I will return the laptop, get a full refund and buy a Samsung laptop for 1/2 the price.

Mar 14, 2013 6:37 AM in response to jamezmbp

I have the fan issue on a 1 week old mbpr 15"


I called apple in The Netherlands and they said it is a known issue. So if it is known here by apple it must be known worldwide. This means apple is lying to customers in certain countries from what I have read on this thread. Not good.


I was advised to return the product as I am within the 2 week long returns period.


This is really apallingly bad for what should be the best laptop on the market. Thumbs down for Apple.


I will return the laptop, get a full refund and buy a Samsung laptop for 1/2 the price.

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MacBook Pro Retina Fan Issues

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