2 Replies Latest reply: Jan 24, 2013 8:14 AM by cj2k
cj2k Level 1 (0 points)

So I've been through hundreds of posts about this issue and have tried what I believe is everything. I'm having the issue of being unable to connect to the iTunes Store while running Windows 7 on an Asus G53. When I run diagnostics, I am told that the Windows Firewall is blocking iTunes. Additionaly, when I go to the Home Sharing tab, I'm told that Bonjour is not running. However, I clearly have iTunes and Bonjour listed as allowed programs in Windows Firewall, and have used the "Advanced Settings" to manually re-add them several times. Additionally, I have tried:

  • resetting winsock protocol (numerous times)
  • used the autoruns application to discover that the only winsock provider I have running is Bonjour
  • opening ports 80 and 443 (http://support.apple.com/kb/TS1629)
  • completely disabling Windows Firewall, including the service
  • reinstalling iTunes 10.7 instead of 11
  • flushing my DNS
  • running iTunes as an administrator
  • resetting Bonjour (I can verify that the processes are running)


I am totally out of ideas! Can anyone help?? Please!!

iTunes, Windows 7
  • b noir Level 9 (72,060 points)

    Checking on something really exotic.


    Is your iTunes Help also behaving oddly?


    If so, try checking on the possibility described by tonyski in the following post:


    Re: iTunes freezes when I select help

  • cj2k Level 1 (0 points)

    Hmm. Thanks for the tip. Unfortunately I don't have this specific service running, and I tried disabling all of my startup items aside from just Microsoft Windows and iTunes/Quicktime. Still can't find the issue. Also attempted a system restore which was unsuccessful, despite the fact that I think my iTunes Store did work at that point in time! Is it possible that any of this is a hardware issue?