Previous 1 2 Next 21 Replies Latest reply: Jul 30, 2013 2:25 PM by nathanmdh
IcyNeko Level 1 (0 points)

My iPhone 5's App Store shows that I have 4 updates to my apps that I can apply, but when I go to the updates screen, it shows me nothing but a blank white screen in the application update section. No indication that All Apps are up to date, nor that any apps need updating. I do note that the "loading" icon in the header spins for quite a while, then disappears with no updates to screen.


I tried jumping on wifi, LTE, etc. Tried killing the App Store app, then relaunching it. No go. Even tried rebooting the phone!


I will note, the rest of app store works fine. I can search around and find applications to purchase. Literally every other section works fine except Updates. It just stares at me blankly.

iPhone 5, iOS 6.0.2
  • cybombay Level 1 (0 points)

    Same is happening to my iPhone 5.

  • Zzimon12 Level 1 (0 points)

    I thought it was only my iPhone 5 that was doing it. When you guys find a solution please share!!!

  • lovepink2632 Level 1 (0 points)

    Same is happening with my phone! It shows I have one update but it won't load for me to see which app I have to update! Everything else works in the app store.

  • LimeyTart Level 1 (0 points)

    Same here. iPhone 4S, iOS 6.0.1    Started out this morning with 1 phantom update indicated. Up to 3 now.

  • IcyNeko Level 1 (0 points)

    FYI guys. I powered down my phone for a couple hours, then went back to the App Store. It had a fifth update, but this time it allowed me to complete my updates. Dunno if that helps you guys.

  • Kemboston Level 1 (0 points)

    I had the same issue until I went into iTunes clicked on iTunes Store and changed it to Library then went to the Music tab and scrolled down to Apps and updated my apps from there.  After the updates were complete, I connected my iPhone 5 to iTunes and clicked sync at the bottom of the Summary screen. It updated all the apps I could not see or update directly from my phone.  I hope this works for everyone having this problem. 

  • Maques Level 1 (0 points)

    Hello,  I was having the same issues in my iPhone 5  iOS v 6.01.  I tried everything but could not make it work (signed out, hard resetting, etc. but nothing worked). But today I upgraded to v6.1 and I was able to see the apps updates and download them.

    It looks like v6.1 has the fix for this issue.

    I hope it helps.


  • bassemfromcairo Level 1 (0 points)

    It didnt work for me after upgrading to 6.1 !!

  • Janech Level 1 (0 points)

    Thanks very much - this worked for me!

  • rvrumbles Level 1 (0 points)

    I had the problem with my iphone4 when I upgraded to 6.1.  I now have an iphone 5 with 6.1 and am having the same problem.  Non of my apps will update and I can't figure out which ones need updating.  I checked with the Verizon Store and they didn't have a clue.  It sure sounds like a 6.1 issue.


    Note:  I can access iTunes; but, not the purchased section.

  • Christian Roux Level 1 (0 points)

    Same issue here... with iPhone 5 and iOS 6.1!

    No access in purchased section via App Store!

  • Kemboston Level 1 (0 points)

    You want to go to the far left of the itunes screen. There you should see the iCloud symbol and a drop down box that says music, movies, tv shows, podcasts, iTunes U, books, apps, and tones.  You want to select apps. All your purchased apps should appear and at the bottom of the screen you should see updates available. Click on it. Once apps are updated, connect your iphone and sync it to your itunes.  This should update those apps you can not see on your iphone and fix the problem. Hope you are able to resolve the problem. 

  • rvrumbles Level 1 (0 points)

    This doesn't help with my MacBook Air


    - There is no iCloud Symbol. I did go to the iTunes Library as suggested above.  It showed only 2 apps purchased of the over 100 that I have.


    - When I go to iTunes, it wants to download some of my apps onto the computter...I don't want them on the computer.  My connection isn't that great for downloading and I have way to many apps to do that. Besides, I just don't want them on the compute.


    -I use some apps on my iphone 5, others on my iPad and just a few on my computer.  Some overlap the phone and ipad.  I want them to stay that way.


    - If Apple won't let me do it on 6.1, how can I go back to 6.0?


    How does Apple feel about just fixing it?

  • rvrumbles Level 1 (0 points)

    Yay.  Just downloaded latest update 6.1.2.  Apps are now updating.

Previous 1 2 Next