App Store problem - blank update screen iPhone 5

All tabs working in App Store except Update tab. Icon shows 4 updates available, but open App Store and update screen is blank


Have tried re-setting both App Store app and phone. Tried resetting wifi. Nothing fixes it.


Advice?

iPhone 5, iOS 6.0.2

Posted on Jan 24, 2013 4:30 AM

Reply
196 replies

Mar 14, 2013 10:34 AM in response to jmac1234567

I just had success using Rockallite's steps (THANK YOU Rockallite)! It took two tries, but it worked the second time. BTW, the first time, I tried a hard power off, no success, and the second time just a regular power down, with success. Don't know if it matters...


The key steps are:


1. Log out of App Store (via Settings app)

2. Turn off Wi-Fi, and turn on Airplane Mode (VERY important!)

3. Power off the iPhone (iPad, iPod touch, etc.)

4. Power on the device, turn off Airplane Mode, turn on Wi-Fi and tap App Store, boom! The blank Update page comes back.


My note: be sure to turn Apps back on under settings...

Mar 14, 2013 11:21 AM in response to jmac1234567

I'm using iPhone 5 and the blank update screen problem started happening since yesterday. I've tried restartgin my phone, signing out and signining back to App store, turning off/on Wifi but nothing works.


I was able to search for an application and install it.


Interestingly, yesterday my update count was showing 8 and right now it's showing 9.


Any idea what's going on?

Mar 14, 2013 11:31 AM in response to WickedFred

phew! resolved.

as per pdxchristiannaand Scott523

1. Log out of App Store (via Settings app)

2. Turn off Wi-Fi, and turn on Airplane Mode (VERY important!)

3. Power off the iPhone (iPad, iPod touch, etc.)

4. Power on the device, turn off Airplane Mode DON'T turn on the Wi-Fi, have your data pack enabled, and go to App Store.

Then tapping update all would make you enter your password to install.. and done 🙂

Mar 14, 2013 11:38 AM in response to Imesha

Taking no further action, the problem on my iPhone 5 resolved by itself. I'm convinced that everything anyone is doing produces only coincidental results. Save yourselves the trouble and just check back later.


Meanwhile, my iPad mini, which shows all apps needing updates, is having problems completing the updates. I'm getting "Unable to connect to the App Store", or "Unable to download application - Cancel or Retry". Retry works most times. Thinking it might be a weak wifi connection, I brought the iPad to the router, but the problem continues. I am getting all updates, just slowly, with multiple tries. Even more evidence that this is an Apple server/program problem.

Mar 14, 2013 11:46 AM in response to Janney Claire

After giving up completely cause no fix suggested in this thread worked for me, it appears that the Update Page issue has resolved itself. How this was done - who knows?


I agree with some on this thread that the best course of action might be to relax and forget about the problem until it rights itself.


I also agree that Apple could step in here with an accounting of this issue and save a lot of people very frustrating hours trying to fix this.


Good luck to all!

Mar 14, 2013 3:32 PM in response to jmac1234567

To all those who are wondering how it resolved or doing some language change did the trick,I would like to say its not it.

I had emailed apple about the problem in detail,got correspondence from them,

and told them to visit this link to see many users are facing the same problem and they replied back that they have notified the problem to apple and hence its now resolved.

No I don't want any appraisal but its just a simple request that next time if you encounter such issues kindly mail and notify them about the problem and don't wait for some miracle to happen.

Peace.

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App Store problem - blank update screen iPhone 5

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