Previous 1 7 8 9 10 11 Next 194 Replies Latest reply: Oct 8, 2014 2:41 AM by Eric Sprigg Go to original post
  • Janney Claire Level 1 Level 1 (0 points)

    The blank Update Screen hit my iPad mini about 6 hours ago.  Since then I have been in contact with Apple via e-mail and they came up with a few suggestions which did not work and now it appears they have gone home for the evening. 

     

    I have tried all possible suggestions listed in this thread as well, and all to no avail.

     

    Some folks might find this info useful:  That is, I did manage to download my updates via the "Purchased" section in the App Store.  Very tedious as I have several hundred apps - both installed on the ipad and waiting for download in iCloud - have to sort through and tap the update button on the individual apps one by one .  It's at least good to know that I can update my apps this way - it's something -  but the "update all"  button in the Updates Page really was the way to go. 

     

    So then I spent a few hours trying to figure out how to permanently delete apps that I will never use - in an effort to clear up the clutter and make updating from the Purchased section a lot easier.  Apparently there is no way to do this either - at least not without iTunes on a computer, which isn't an option for me.

     

    I am presuming that this "bug" will be fixed someday.  I am through trying to find a solution now though.  Soooo frustrating. Will just wait and work around the problem til Apple responds with a fix.

     

    I guess I have a beef with Tech Support cause in my correspondence with them it was never mentioned that this was a know issue and I think this is something they should be aware of instead of getting a person to dance around with futile non-solutions.

     

    Good luck everyone!

  • Roy_xc3 Level 1 Level 1 (0 points)

    Janney i am having the same problem as ya haiz Manual Update is so Fedup Hope apple can reply asap

  • 2themax11 Level 1 Level 1 (0 points)

    Yep I'm having the same issue - it's now 2 days this is ridiculous.  I can't even get to the purchase option in the App Store!  Today is the unveil of the Samsung 4 in NYC - you would think apple would make sure  not to get their customers upset!  I've honestly had enough of all these issues w the iPhone, AppStore etc.  I've literally had to go to battle w apple to swap out my phone because it kept loosing data network connectivity.

     

    If this doesn't get resolved - I might be switching to the galaxy 4!  I've called support too and was told that no issues were reported on their end and that someone would get back to me without 24hrs.  2 days gone by and no call back! 

  • justinbk Level 1 Level 1 (0 points)

    Not to be redundant but same here. iPhone 5. Most recent software.

  • lyrabella Level 1 Level 1 (0 points)

    Ditto, justinbk.  Just started for me last night; I've tried the date adjustment but it got me nowhere.

  • Roy_xc3 Level 1 Level 1 (0 points)

    Juz wanan ask is appstore having problem??

    Getting really fedup by it man can't Apple juz do a check/Give us a solution

  • Vivstar33 Level 1 Level 1 (0 points)

    I had this problem weeks ago, tried everything suggested and got real annoyed. For no apparent reason, the problem just went away - no idea what the actual fix was.

    Problem came back today on iPad3, and also my Dad's iPad4.

     

    Would sure be nice to hear from Apple.

  • jefftung Level 1 Level 1 (0 points)

    My iPhone 5 got this problem this afternoon suddenly, the update function worked fine in the morning ......   I tried the suggestions above, but they doesn't work..... Hope apple will address to this problem really soon

  • Robertojvi Level 1 Level 1 (0 points)

    The solution for this problem is to perform a restore of the iPhone using iTunes. There seems to be an issue with the update feature in App Store when you update your phone via OTA.

     

    It worked on mi iPhone 4S.

  • 2themax11 Level 1 Level 1 (0 points)

    Yea sorry but thats unacceptable!  There is no way i'm doing a restore - I have a ton of stuff on here and it usually takes closer to an hour to restore the entire phone.  Its impossible that everyone in this discussion that is having the same problem will have to do a restore...  Apple needs to fix this ASAP!

  • Roy_xc3 Level 1 Level 1 (0 points)

    Man Restoring Phone Is Unacceptable man

    Might Take mayb few days since i hav lots of apps

  • jimdowney Level 1 Level 1 (0 points)

    If it's the same problem that occurred last month then all these fixes do nothing. It's probably a sporadic server issue and any fixes that work are just coincidences. I had the problem for several days in early February, wasted time trying every single fix possible... and then it randomly started working again.

     

    Double check for server issues here: http://www.apple.com/support/systemstatus/

     

    If it says everything is fine, notify support, but don't expect miracles. If enough people complain, they'll realize that they're having an intermittent problem again.

  • deadringer28 Level 1 Level 1 (0 points)

    For those that think this is specific to an update of hardware type I have this isue happening to me right now and it is happening on the following

     

    iPhone 4s with  iOS 6.12

    iPhone 4(2) one with iOs 5 and another with 6.0

     

    In addtion I also have

     

    iPad 2 with iOs 5.1.1 that shows an update screen with all of my updates

     

    So I am thinking this is an issue on Apple's side for sure. Yes restore might fix this issue but it is not the cause and should NOT be the only fix.

  • dickbrass Level 1 Level 1 (0 points)

    Official silence on such an annoying issue is unacceptable. 

     

    That said, it's clear that if Apple acknowledges the blank update screen bug, it will turn into another "Apple is becoming Microsoft" news story and the stock goes down another 10 bucks.  Yes, they should be brave enough to address it publicly. But it's also understandable why they're acting this way, no doubt scrambling to fix it without wanting to call attention to their latest screw up.

     

    None of the rebooting suggestions posted above worked for my iPad3.

     

    But in the meantime, there is a workaround, at least for me:

     

    Using the App Store app, select the Purchased tab instead of the Update tab.  On my device at least, it shows my installed software.  Those programs that need an update will say "Update" in the button to the right of the program.  Those that are current will say "Open."

     

    Just scroll down through the list and tap Update as you find them. 

     

    Admittedly annoying and clearly needs fixing.  But if you have dozens of programs, rather than hundreds, it will get you updated until Apple fixes the bug.

  • BB1818 Level 1 Level 1 (0 points)

    Turning wifi off temporarily did the trick for me.  It seems that once the device recognizes that the wifi is not the route to take, it reinitiates the process invoking 3G.  This appears to clear some sort of cache, wherein it identifies the available update(s) (if any) and everything works well thereafter.

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