Previous 1 5 6 7 8 9 Next 196 Replies Latest reply: Jun 1, 2015 1:11 AM by sarcastor Go to original post
  • Rockallite Level 1 (0 points)

    I finally resolve this problem!

     

    The key steps are:

     

    1. Log out of App Store (via Settings app)

    2. Turn off Wi-Fi, and turn on Airplane Mode (VERY important!)

    3. Power off the iPhone (iPad, iPod touch, etc.)

    4. Power on the device, turn off Airplane Mode, turn on Wi-Fi and tap App Store, boom! The blank Update page comes back.

  • Rockallite Level 1 (0 points)

    This works for me. I tried nearly every other suggestions on the web with no luck for days.

     

    You ROCK!!

  • rom.ph Level 2 (250 points)

    Argh! This did not work for me.

  • jimdowney Level 1 (0 points)

    Still hasn't worked for my 4S. I've only had this problem for a couple days (since upgrading to 6.1.1), but NONE of the fixes work. Tried all the solutions listed on this thread in the exact order the posters specified... and nothing. Logging out, turning on/off airplane mode or wifi, changing the date, changing the language, shutting down the app, Fully reseting the phone, resetting my internet connections. NOTHING.

     

    Really wish Apple would at least acknowledge that this keeps happening to people and has been a persistant problem for months.

  • Proggie Level 4 (1,300 points)

    It's an intermittent problem with apple servers and any 'fixes' are a coincidence. It wasn't working for me, then it was, then wasn't, then was, etc and a few more times this way and it's not working again this morning.

  • FunkyTang Level 1 (25 points)

    Rockallite's steps brought my updates page back... Thanks

     

    The key steps are:

     

    1. Log out of App Store (via Settings app)

    2. Turn off Wi-Fi, and turn on Airplane Mode (VERY important!)

    3. Power off the iPhone (iPad, iPod touch, etc.)

    4. Power on the device, turn off Airplane Mode, turn on Wi-Fi and tap App Store, boom! The blank Update page comes back.

  • rteijeiro Level 1 (0 points)

    I have powered off the iphone and then turned on. The problem has solved.

     

    iPhone 4S + iOS 6.1.1 (10B145)

  • Sk8Dreams Level 3 (855 points)

    Proggiis correct.  This is an intermittent problem on Apple's end.  Don't go nuts over it, just keep trying whenever you heppen to think of it.  I have 3 iDevices and had the problem on all of them at different times today. Did nothing, and all eventually updated.

  • Proggie Level 4 (1,300 points)

    Yup. It wasn't working this morning when I wrote above, and now about an hour later it's working again, all without me doing anything.

  • jimdowney Level 1 (0 points)

    Very true, thanks for the heads up. After trying every "solution" it appears that Apple has resolved the issue at their end, and now it's working.

  • rossp Level 1 (25 points)

    New iPhone 5. Shows six updates, page is blank. Nothing works. Must be an Apple Bad.

  • omfiad Level 1 (5 points)

    mine has been doing this for almost 2 weeks, since updating to 6.1.2 (iphone 4). 

  • rossp Level 1 (25 points)

    I fixed mine by doing a full restore, NOT from a back-up. Like setting up a new phone. Had to reload all of the apps from iTunes on my puter and got pics, music, contacts, etc. from the cloud. Not sure where the problem was but restoring from a backup must have been replicating whatever was causing the blank. Lost a few notes and maybe some misc. crap that I haven't discovered yet... Had to redo all setting, preferences, etc. but updates work fine now.

  • omfiad Level 1 (5 points)

    but my problem is that i always have problems restoring all of my old stuff after restoring my device.  i know how to do it, but one time i lost photos, and all of my work and study files, so i cant risk it.  is there another solloution, or will it work next time the app store has to update of something?

  • rossp Level 1 (25 points)

    I hear you on the needlessly confusing iTunes restore, synch procedures. For sure before I ever do any of them I backup the phone so I can get back to where I was if something screws up.

     

    Mine was a brand new phone so I wasn't worried about losing any data so just did restore thru iTunes, but maybe Settings>General>Reset >Reset All Settings would get rid of whatever is causing the miscommunication with Update. That will set the OS back to factory defaults but it won't delete content, just settings, passwords, etc. there's a discussion of how, after doing Reset All, to Set Up Like New Phone here:

     

    https://discussions.apple.com/thread/3859841?start=0&tstart=0

     

    Make sure you don't hit Erase All Content and Settings cuz that WILL wipe your phone. Tho even that should not be a problem if you backup immediately before trying any of this. I'm assuming you back up to a computer via iTunes.

     

    Can't comment about iCloud backups yet. I'm still trying to figure out how exactly the iCloud works as I have pics on my iPad that came from my old phone via iCloud but don't show on my new phone.

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