Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My 3 year old son bought $30 in-app purchase by accident. How do I get a refund?

My 3 year old son bought $30 in-app purchase by accident. How do I get a refund?

iPad 2

Posted on Jan 24, 2013 9:48 AM

Reply
2 replies

Jan 24, 2013 9:51 AM in response to sean072

All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


To try and stop it happening again you can turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off' and, depending upon what iOS version that you have, you might also have a Require Password setting on the Restrictions screen which you can set to 'Immediately'

My 3 year old son bought $30 in-app purchase by accident. How do I get a refund?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.