2 Replies Latest reply: Jan 24, 2013 2:06 PM by amy_lou
scamps Level 1 Level 1

I dont know how but the backup is password protected. I dont kow the password so it is meaningless. how can I delete both back up and password protection and start again.

iPhone 4S, iOS 6.0.2
  • whatheck Level 5 Level 5

    You can delete the backup for iTunes preferences.

    Deleting a backup in iTunes

    If you want to delete a backup created by iTunes, follow these steps:

    1. Open iTunes Preferences:
      • Windows: Choose Edit > Preferences
      • Mac: Choose iTunes > Preferences
    2. Click Devices (the iOS device does not need to be connected).
    3. iTunes will show the phone number, IMEI, and serial number of the backed up iPhone when you position your mouse pointer over a backup (iTunes shows only the serial number for iPad and iPod touch). Use this to locate the backup for the iOS device you want to delete. Select the backup you want to remove and click Delete Backup.
      Device backups
    4. Confirm you wish to remove the selected backup by clicking Delete Backup.
    5. Click OK to close the iTunes Preferences Window.

    Note: Backups that are listed with a Date and Time stamp in the backup name were created by restoring the iOS device.


    (From iTunes: About iOS backups)


    To stop iTunes from encrypting your backups, just uncheck the  "Encrypt iPhone backup" on the iPhone summary screen (more info in the About iOS backups above).

  • amy_lou Level 4 Level 4

    I believe it's also true that the ability to have the backups encrypted is attached to the device, not to a computer, so that if you were to plug the phone into another computer and attempt to back up, the backup there would also be encrypted. I believe the only way to remove a backup encryption is to know the password